Campus Receptionist

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.

About Us - Big Changes, Better Benefits - Join us today!

The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America.

At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.

10640 Davidson Place, Manassas, VA 20109

Compensation: $23.00–$25.00 per hour | Full-Time | Benefits Starting Day One

Position Purpose

The Campus Receptionist plays a vital role in creating a welcoming atmosphere for visitors, students, faculty, and staff while ensuring efficient communication across campus. This position is responsible for managing inbound calls, greeting guests, and supporting the Admissions Department with administrative and documentation tasks as directed by the Director of Admissions.

The Campus Receptionist serves as the first point of contact for prospective students and visitors, helping to create a positive first impression of the campus and contributing to the overall success of the institution.

Key Responsibilities

• Greet and assist campus visitors, providing information and directing them to the appropriate departments or services.
• Serve as the primary point of contact for incoming calls, responding to inquiries and routing calls appropriately.
• Provide exceptional customer service while acting as a liaison between students, visitors, faculty, and staff.
• Support the Admissions Department with electronic and hardcopy documentation, ensuring accuracy and timely processing.
• Enter and manage inquiries in CampusNexus using the Quick Lead method or Inquiry Folder.
• Conduct daily audits of inquiries using the Lead Master Listing Summary Report and distribute findings to the Director of Admissions.
• Maintain lead return records and assist with lead distribution and follow-up on missed appointments.
• Generate daily activity reports detailing interviews and financial aid appointments.
• Provide administrative support to faculty and staff as needed.
• Assist with special projects and additional duties as assigned by the Director of Admissions.

Required Qualifications

• High School Diploma or GED, or equivalent professional experience.
• Ability to thrive in a fast-paced, performance-driven, and compliance-oriented educational environment.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and work effectively under pressure.
• High level of integrity, professionalism, and strong work ethic.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Self-motivated with effective problem-solving abilities.
• Ability to work independently and collaboratively within a team environment.
• Proficiency in Microsoft Office applications, including:
  • Word
  • Excel
  • Outlook
  • SharePoint
  • Teams
• Flexibility to work outside of regular business hours as needed.

Preferred Qualifications

• Previous receptionist or front desk experience.
• Experience operating a multi-line telephone system.
• Prior experience in a college admissions or higher education environment.
• CampusNexus experience.

Work Schedule

Tuesday – Thursday: 10:00 AM – 7:00 PM EST

Friday: 8:00 AM – 5:00 PM EST

Saturday: 8:00 AM – 5:00 PM EST

Work Environment

At the Aviation Institute of Maintenance (AIM), you'll work in a modern, supportive environment dedicated to aviation education and student success. Our campus features state-of-the-art facilities and provides a professional yet collaborative atmosphere for employees and students alike.

We value teamwork, continuous learning, innovation, and a strong sense of community. This role offers the opportunity to make a meaningful impact on prospective and current students while contributing to a mission-driven organization.

Benefits

• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Parental Leave
• Employee Assistance Program (EAP)
• Tuition Reimbursement

We are committed to providing a comprehensive compensation and benefits package that supports both your professional growth and personal well-being.

AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.