Operations Representative

Job description

Aviation Charters is seeking to hire a highly motivated operations professional for our Trenton Mercer Airport NJ location. The primary responsibility of our Operations Scheduler is to determine the specific needs of each customer and tailor a bespoke experience for each flight.

Position Responsibilities:

· Managing trips from the time added to schedule to post flight follow up

· Confirm all aircraft scheduled and operated within FAA regulations and limitations.

· Keeping clear and concise calendar and notes

· Monitor flight status and proactively address any disruptions or issues to minimize impact on clients.

· Flight Following and logistical coordination

· Coordinating trips with relevant authorities (operators, customs, FBO’s, etc.)

· Coordinate flight activities including catering, ground transportation, aircraft handling, and arrange for landing permits and customs for international flights

· Communicates with brokers, aircraft owners, and passengers.

· Maintains open communication between flight crews and maintenance as necessary.

· Ability to work and problem-solve independently

· Prepare and present charter flight proposals for in-fleet aircraft, tailored to the specific needs and preferences of clients.

· Assist sales department in facilitating outsourced charter sales and bookings

· Keeping current on all company policies and procedures

· Continuously evaluate and improve operational processes to enhance efficiency and customer satisfaction.

· Must be able to work flexible shifts including, weekends, nights and holidays to meet our clients’ needs.

Position Qualifications:

· Strong attention to detail and accuracy and ability to multi-task effectively

· Excellent interpersonal skills and ability to negotiate

· Excellent verbal and written communication. Attention to tone and grammar

· Responsible, creative and highly motivated

· A proactive and creative way of dealing with challenges as they arise

· Ability to maintain a high level of confidentiality of all client and customer information

Education and Experience:

· Experience in customer service

· Plus, previous experience of part 135 & 91 operations

· College degree a plus, but not required

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to effectively multi-task?
• Can you confirm you have great verbal and written communication? This is a must

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Ewing, NJ 08628 (Required)

Work Location: In person

Salary : $22 - $24