Guest Services Director

Let’s Build Futures Together

We are currently welcoming applications from both clinical and non-clinical professionals who are passionate about making a meaningful difference. With a focus on inclusivity, empowerment, and compassion, we offer more than just jobs - we are building careers and futures.

Our team members, whether providing direct patient care or supporting behind the scenes, play a crucial role in shaping the future - for themselves, their colleagues, and our patients and residents. We believe in the power of innovation and encourage fresh ideas and perspectives.

As part of our team, you will:

• Make a tangible impact in healthcare
• Bring innovative solutions to enhance patient/resident care and services
• Contribute to an inclusive and empowering environment

We offer competitive salaries, comprehensive benefits, and a supportive culture where every voice matters.

Join us in a rewarding journey as we shape futures for ourselves and for our patients and residents. Together let’s redefine what’s possible in healthcare. Your future starts here.

The Guest Services Director ensures that our patients/residents have a positive experience, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individual’s needs and rights.

Position Highlights

• Responsible for the patient/resident satisfaction scores and response rates that result from the customer satisfaction survey within the nursing center
• Collect data and report it to the Quality Improvement Committee on patient/resident satisfaction and customer service activity within the nursing center.
• Resolve patient/resident’s concerns working with nursing center staff.
• Train all new and existing staff in the Genesis approach to customer service and the benefits and value of involvement in Guest Services.
• Manage the patient/customer discharge follow-up process.
• Ensure successful transition of new patients/residents into nursing center within 48 hours of admission.
• Confirm that all required patient/customer recreation documentation (Assessments, MDS, Care Plan, Progress Notes, etc.) is completed and up to date.
• Establish and maintain an effective volunteer program through recruiting, screening, orienting, training, supervising, evaluating, and recognizing volunteers.

Benefits

• Health, Dental, Vision, Paid Time Off

Restrictions apply based on collective bargaining agreements, applicable state law and factors such as pay classification, job grade, location, and length of service.

Qualifications:

• Bachelor’s degree or higher is preferred.
• Two (2) years full-time experience in customer service/hospitality is preferred.