What are the responsibilities and job description for the Clinical Operations Manager, Pulmonary Rehabilitation position at Aviary Health?
What we're looking for
The Clinical Operations Manager, Pulmonary Rehabilitation, will oversee the pulmonary rehab program, ensuring high-quality, patient-centered care that is both operationally efficient and scalable. This person will lead program development, standardize workflows, and manage/hire contractor staff. Working closely with clinical, product, and operations teams, the manager will serve as the central driver of program quality, compliance, and growth.
Key responsibilities
Program Oversight & Development
The Clinical Operations Manager, Pulmonary Rehabilitation, will oversee the pulmonary rehab program, ensuring high-quality, patient-centered care that is both operationally efficient and scalable. This person will lead program development, standardize workflows, and manage/hire contractor staff. Working closely with clinical, product, and operations teams, the manager will serve as the central driver of program quality, compliance, and growth.
Key responsibilities
Program Oversight & Development
- Lead the design, implementation, and ongoing improvement of the pulmonary rehabilitation program in alignment with organizational goals and clinical best practices.
- Standardize and optimize workflows, protocols, and care pathways to ensure consistent delivery of pulmonary rehab services.
- Identify opportunities for innovation and program expansion by leveraging patient data, clinical evidence, and market insights.
- Define and track key performance indicators (KPIs) for pulmonary rehab, including functional outcomes, program engagement, and patient satisfaction.
- Use data analysis to identify gaps, improve quality, and ensure compliance with regulatory and accreditation standards.
- Provide regular reporting and insights to internal stakeholders to inform strategy and operations.
- Recruit, train, and mentor staff and contractors involved in pulmonary rehab delivery, fostering a collaborative, high-performing team culture.
- Conduct regular performance reviews, set development goals, and ensure appropriate staffing to support patient volumes and program growth.
- Support clinical staff in delivering both group and individual education and exercise sessions.
- Partner with the Head of Care Innovation and clinical leadership to integrate pulmonary rehab within the broader care delivery model.
- Collaborate with product, technology, and partner teams to ensure seamless delivery of virtual pulmonary rehab programs.
- Serve as a subject matter expert on pulmonary rehab for internal teams.
- Ensure pulmonary rehab services meet CMS, Medicare, and industry regulatory requirements.
- Develop and maintain documentation, protocols, and quality frameworks to support accreditation and compliance.
- Drive continuous quality improvement initiatives across the program.
- Bachelor's degree in Nursing, Public Health, Healthcare Administration, or related field required; Master's degree preferred.
- 5 years of experience in healthcare program management, care management, or population health, preferably in a virtual or value-based care setting.
- Demonstrated expertise in pulmonary rehab and cardiac rehab program operations and compliance.
- Proven track record in contractor hiring, people management, team building, and staff development.
- Strong analytical skills with experience using data to drive program improvement and report on outcomes.
- Excellent communication, collaboration, and organizational skills.
- Experience with digital health platforms, EHRs, and remote care models is a plus.
- NYC-based candidates excited to work IRL 3 days per week strongly preferred; remote options may be considered for exceptional candidates
- Generous PTO / sick leave/health benefits
- FSA Commuter Benefits
- 401(k) plan
- Free lunch and snacks in the NY office
- Health and wellness stipend