What are the responsibilities and job description for the Executive Steward position at AVI RESORT AND CASINO?
SUMMARY:
Responsible for the day to day operation and direct supervision of all activities within the Steward department. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or Team Member challenges.
Essential Functions and Responsibilities:
- Hire, train, develop, measure performance, discipline, and schedule department staff.
- Lead the tactical execution of strategic initiatives under the direction of division leadership.
- Establish standards of service within assigned department(s) and ensure achievement.
- Monitor and control labor within the department while maintaining adequate coverage in the department based on business demands.
- Manages the general cleaning schedule so that food service areas meet or exceed the health inspection requirements.
- Organizes and conducts pre-shift and departmental meetings to advise staff of forecasted expectations.
- Maintains equipment for the food service department, including the cleanliness and good operating conditions of kitchen equipment such as refrigerator units, stoves, ovens, icemakers, walk-ins, and dish machines.
- Maintains inventories and takes quarterly china, glass and silver inventories with Room Manager.
- Provide outstanding customer service in a timely manner to both guests and fellow team members.
- Performs other duties as assigned.
