What are the responsibilities and job description for the Beverage Manager position at AVI RESORT AND CASINO?
Summary:
Responsible for the day to day operation and direct supervision of all activities within the Beverage department. Ensure daily operations and experiences meet guest expectations. Appropriately respond to and manage any escalated departmental concerns and guest and/or employee challenges.
Essential Functions and Responsibilities:
- Hire, train, develop, measure performance, discipline, and schedule department staff
- Lead the tactical execution of strategic initiatives under the direction of division leadership
- Establish standards of service within assigned department(s) and ensure achievement
- Monitor and control labor within the department while maintaining adequate coverage in the department based on business demands
- Organizes and conducts pre-shift and departmental meetings to advise staff of forecasted expectations.
- Ensure proper pars in all bars.
- Enter requisitions (bar orders) properly.
- Ensure complete opening/closing of shift, all outlets and side work are maintained and complete.
- Handle check errors; run nightly reports.
- Interface and handle guest complaints.
- Provide outstanding customer service in a timely manner to both guests and fellow team members
- Performs other duties as assigned