Airline Service Manager

General Purpose of Job:

The station manager is in charge of both ground and flight operations, including the passenger services, aircraft handling, and catering operations. Station managers are also responsible for selling tickets, checking in baggage, making announcements, preparing passengers and cargo, and performing other necessary services.

Duties:

Direct and coordinate airline and or airline station activities

Review reports on the station activity to determine data needed for planning station operations

Direct the arrangement of work schedules for optimum employee efficiency for both scheduled and non-scheduled flights.

Coordinate activities such as passenger reservations and ticketing, commissary services, and ramp to ensure that all these activities meet the policies and regulations of the company as well as the government.

Evaluating the staff to establish and conceptualize training to promote efficiency

Keep an open line of communication with the TSA and Airport Authority regarding charter and airline flight schedules and loads, in addition to working closely with charter airlines and brokers of private flights.

Training employees on multiple aircraft types, as well as making sure the group is in general training compliance.

Report to the Regional Manager of Airline Services to convey pertinent operation information and operational issues.

Oversee Avflight Services screening and GSC program at their location, if applicable.

Duties in this area involve training new hires, recurrent training, record keeping and maintaining, soliciting carriers for the service, staffing events, going to event to evaluate the staff, TSA inspections and audits by the FAA and airlines, and invoice out all events.

Be very assertive with the staff when procedures are not followed, and a very open line of communication with the customer or customers and impeccable follow through

Perform other duties as assigned

Qualifications:

Relative airline or aviation experience. Previous supervisory experience is preferred.

Excellent communication skills

Ability to push/pull/lift 50 lbs. for extended periods of time

Ability to read and write English; bilingual skills a plus

Ability to work efficiently under time constraints

Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays

Must be 18 years or older

High School diploma or GED equivalent

Must pass background check, pre-employment drug test and obtain security clearance

Must have authorization to work in the U.S.

Must have valid Driver's license

Must be willing to work outside in all types of weather and elevated noise levels within the airport environment

Competency/Behavioral Requirements:

Be pleasant with others on the job and display a good-natured, cooperative attitude

Be reliable, responsible, and dependable, and fulfill obligations

Strong attention to detail

Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace

Willingness to take on responsibilities and challenges

Be sensitive to others' needs and feelings and be understanding and helpful on the job

Physical Demands:

Must be able to carry 50-pound suitcase from the floor to 18 inches and carry 50-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.

Work Environment:

Airport environment: Indoors and Outdoors. Extreme outdoor conditions where extreme temperature ranges may be encountered.

Other Knowledge and Skills Requirements :
To be successful in this field, one must possess excellent oral and written communication skills, interpersonal skills, superior problem solving skills, great leadership skills, good administrative skills, very assertive, impeccable follow through, and very flexible in their schedule. The Airline Station Manager must be motivated, goal-oriented, lead by example, open minded, and have the ability to analyze, evaluate, and implement rules, handle customers and employees well and work well under pressure. The Airline Station Manager must have a genuine passion in providing customer service and have the ability to manage his/her time, particularly when he/she may be required to work for flexible hours.