What are the responsibilities and job description for the Supplier Relationship Manager position at Avetta?
Founded in 2003, Avetta is the industry-leading provider for supplier and contractor compliance management services – with the largest supplier network of its kind! Supported by the newest, most configurable platform on the market, Avetta delivers real-time compliance data across critical risk domains such as Health, Safety, Environment, Sustainability, Insurance, Financial and Cyber threats. Our powerful portfolio of contractor and supplier management features allows customers to collect relevant data and documentation from their third-party partners at the supplier, contractor, subcontractor, project, and worker-level, ensuring risks are identified and properly mitigated throughout all stages of the supplier lifecycle. Join Avetta and support our initiative of creating safer, more sustainable supply chains!
SUMMARY
The Supplier Relationship Manager will own a strategic book of high-value suppliers and guide them through the full lifecycle - onboarding, adoption, engagement, renewal, and reactivation. This role blends account management, retention strategy, and consultative upsell into one high-impact motion. The SRM serves as the single point of accountability for supplier retention outcomes while influencing process improvement across multiple departments. This is a hybrid role, working three days a week in our beautiful Lehi office.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage a defined portfolio of suppliers with full lifecycle accountability (onboarding through renewal and reactivation)
- Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones
- Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections
- Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen
- Support cross-sell and upsell opportunities by aligning supplier needs with product value
- Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction
- Interpret usage data and campaign performance to optimize engagement and retention outcomes
- Partner with product, billing, and operations teams to influence internal processes and improve the supplier experience
IDEAL EXPERIENCE, EDUCATION & TRAINING:
- 3–6 years of experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments strongly preferred)
- Proven track record managing a book of business with measurable retention or revenue impact
- Strong communication, objection handling, and commercial negotiation skills
- Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance with precision
- Bachelor’s degree in business, communications, or related field or equivalent combination of education and experience