Client Relations & Administrative Coordinator

Job Description

Avery Waste Management is seeking a highly organized, professional, and motivated Client Relations & Administrative Coordinator to support daily office operations and drive company growth. This position combines administrative and clerical responsibilities with active outreach to potential clients, contract acquisition, and customer communication.

The ideal candidate is detail‐oriented, comfortable speaking with property managers and business owners, and able to manage multiple office tasks while maintaining a high level of professionalism.

Key Responsibilities

Client Acquisition & Outreach

• Conduct outreach to apartment communities, HOAs, commercial properties, and management companies to introduce Avery Waste services.
• Schedule meetings, walkthroughs, and service presentations with property managers.
• Follow up on leads, inquiries, and proposals to secure new contracts.
• Maintain a client pipeline and track outreach progress.
• Represent Avery Waste professionally during calls, emails, and in‐person interactions.

Customer Service & Communication

• Answer incoming phone calls and respond to general service questions.
• Provide information regarding valet trash services, scheduling, pricing, and onboarding.
• Handle customer concerns and direct issues to the appropriate department.
• Prepare and send professional emails, letters, and service notices.

Administrative & Office Duties

• Schedule appointments, meetings, and service start dates.
• Process and pay company bills on time.
• Create and send invoices to customers; track payments and follow up on outstanding balances.
• Maintain organized filing systems (digital and physical).
• Prepare documents, spreadsheets, and reports using Microsoft Word and Excel.
• Handle daily mail: receive, sort, send, and track outgoing correspondence.
• Manage office supplies, ordering, and inventory.
• Assist with onboarding packets, contracts, and service agreements.
• Perform general clerical tasks such as scanning, copying, mailing, and data entry.

Operational Support

• Coordinate communication between field staff and management.
• Maintain client records, service schedules, and contract files.
• Support company growth initiatives and administrative projects as needed.
• Field Outreach may be necessary

Required Skills & Qualifications

• Strong communication & customer service skills (phone, email, and in‐person).
• Experience with Microsoft Word, Excel, and basic spreadsheets.
• Ability to stay organized and manage multiple tasks at once.
• Professional demeanor and customer‐service mindset.
• Basic bookkeeping or billing experience preferred.
• Comfortable with outreach, sales follow‐ups, and relationship building.
• Reliable, punctual, and detail‐oriented.

Position Details

• Part time, on‐site administrative role.
• Reports directly to the Owner.
• Field Outreach -Direct Customer Contact
• Opportunities for growth as the company expands.