Technology Support Specialist

The Avery Coonley School is seeking an experienced Technology Support Specialist to join our team. This individual will be responsible for providing technical support for all functions of the School. Responding to phone calls, emails or in-person requests, the Technology Support Specialist (TSS) provides the initial contact for all computer questions and problems on campus from faculty, staff, and students, and will document, track, and monitor issues to ensure a timely resolution. As a member of the Technology Department, the TSS will also support the Associate Director of Technology on projects related to academic programming and administrative functions. This is a full time, on campus, full benefit position.

Responsibilities

• Identifies, investigates, and resolves users' problems with computer software and hardware
• Fields support calls, chat, email, and/ or other communication from users with inquiries regarding connectivity, printing, and similar concerns
• Consults with users to determine steps and taken to identify and resolve problems
• Applies knowledge of computer software, hardware, and procedures to solve problems
• Guides users through diagnostic and troubleshooting processes using verbal instructions
• Collaborates with other staff to research and resolve problems
• Arranges service by software or hardware vendors to repair or replace defective products
• Maintains knowledge of technology innovations and trends
• Meet all deadlines for report cards, communications with parents, and other professional requirements
• Demonstrate professionalism in appearance, words, and actions
• Performs additional duties as assigned
• The statements in this job description are intended to represent the key duties, essential nature, and level of work being performed. They are not intended to reflect all responsibilities or qualifications of the job.

• High school diploma. Four-year degree from an accredited college or university is preferred.
• Ability to explain technical issues to technical and nontechnical employees and customers
• Strong analytical and problem-solving skills
• Proficient with or the ability to quickly learn an array of computer hardware and software
• Approachable and collaborative, possess effective communication and problem-solving skills
• Excellent writing and communication skills
• Excellent listening skills - able to listen to students and parents, understand and quickly respond effectively to their requests
• "Can do" attitude and ability to work as part of a team
• Willingness to develop differentiated learning experiences
• Ability to receive feedback and engage in continuous self-improvement
• Ability to adapt to a dynamic, rapidly changing work environment
• Ability to build positive relationships with all important constituencies
• Ability to work collaboratively and across teams, departments, and divisions
• Firm belief in personal accountability, producing measurable outcomes, and sustaining high expectations

About The Avery Coonley School

Located in the western suburbs of Chicago and serving 320 children from 40 communities in grades PreK to 8, The Avery Coonley School (ACS) welcomes highly motivated, high-ability learners who eagerly seek new challenges. Gifted and high-achieving students flourish in a unique and collaborative culture where the drive to learn transcends all other differences. Founded in 1906, ACS enjoys a storied place in the history of gifted and progressive education for younger students in Chicago and across the nation. Learning spaces brim with energy, project-based learning, and individual exploration. On the historic 13-acre campus, which is adjacent to a forest preserve, members of the Avery Coonley community thrive in a learning environment that allows for flexibility, creativity, and innovation.

Compensation:

• Competitive salary based on experience and qualifications, starting at 50K-55K.
• Benefits offered: Health Insurance, Dental Insurance, Vision Insurance, Retirement match, Short Term/Long Term Disability, Employee sponsored Life Insurance, Employee Assistance Program.
• Professional development opportunities.