What are the responsibilities and job description for the Field Service Technician position at Avero?
Job Description: Field Service Technician – Berne, IN
Position Summary:
Strong background in mechanical systems, excellent problem-solving abilities, and a commitment to delivering outstanding customer service. Responsibilities include installing, maintaining, and troubleshooting mechanical equipment on-site to ensure optimal performance.
Travel Expectations:
- Domestic (within U.S.) & Mexico: 50% - 60%
- Internationally: 10% - 20%
Starting Pay Range:
- $27/hr. - $35/hr. base
- There will be paid allowances & per diem for car, food, lodging, flights, etc.
Essential Job Functions:
- Install, maintain, and repair mechanical and electrical systems and equipment at customer locations.
- Diagnose electrical issues and implement effective solutions to minimize downtime.
- Collaborate with customers to understand their mechanical and electrical needs and provide technical support.
- Conduct routine inspections and preventive maintenance to ensure the reliability of mechanical and electrical systems.
- Utilize technical manuals, schematics, and diagnostic tools to perform accurate repairs.
- Keep detailed records of service activities, including maintenance logs and customer communication.
- Provide daily field service reports during customer on-site work.
- Provide on-call support for emergency repairs and technical issues.
- Collaborate with the engineering team to communicate feedback on product performance and suggest improvements.
- Provide assistance to the assembly floor and participate in machine debugging.
- Stay updated on industry trends and advancements to enhance technical knowledge.
- Adhere to safety guidelines and protocols while working on-site.
Experience Required:
- 3-5 Years in a machine maintenance/field service experience
Mandatory Qualification Requirements:
- Proven experience as a Field Service Technician or similar role.
- Must be able to read and understand electrical, pneumatic, and mechanical drawings
- Working knowledge in Windows and Microsoft Office.
- Excellent troubleshooting and analytical skills.
- Strong communication and customer service skills.
- Ability to work independently and manage time effectively.
- Possess or able to obtain a U.S. Passport.
- Extensive travel to customer sites is required, domestically and internationally.
Salary : $27 - $35