Account Manager

Created by hospitality operators for hospitality operators, Avero is the trusted technology partner for the hospitality industry. We empower 40,000 hospitality professionals with the answers they need to transform their businesses and their lives, getting them out of the back office and into the kitchen with their staff, onto the floor with their guests, and at home with their families.

Position Overview

Avero is looking for an Account Manager within our Revenue team with proven experience in an evolving hospitality SaaS company industry. We are looking for a highly ambitious and entrepreneurial candidate that has a love for, and a deep grasp of, the hospitality SaaS industry and has the ability to build relationships with key decision makers. Reporting to the Global Account Manager, you will manage all aspects of the customer relationship, represent the company, and work across all relevant cross-functional areas to guarantee effective communication, implementation and execute on secondary sales opportunities within your territory. The Account Manager will work closely with Customer Success, Customer Support, Product, Engineering, and Finance to deliver world-class customer service and solutions to market as well as create sales materials such as sales presentations, sound bites, and testimonials to ensure the closure of sales.  

This position will require domestic and international travel.

• Work with the Global Account Manager to identify, develop, and execute on account sales strategies across assigned accounts in your book of business.
• Serve as single point of contact for business development within assigned accounts. You will own all facets of the account management process, understand business drivers, leverage cross functional resources, and analyze key metrics for customer sales.
• Engage with customers to understand their needs and deliver results.
• Develop and execute expansion strategies to meet quota.
• Work with Customer Success and Customer Support to gather strategic results and organize sales presentations.
• Communicate effectively with the customer success team to create and close on conversion, upgrade, and expansion opportunities.
• Maintain a growth mentality and seek constant skill improvement and knowledge gain while working collaboratively with peers.
• Ensure our customers receive the highest level of sales and operational excellence.
• Stay ahead of industry trends, competitive activity, and customer opportunities and suggest new ways to increase sales. 

• You are collaborative, solution-oriented, and results-oriented; exercises good judgement in prioritizing activities and methods that drive growth within the customer portfolio.
• You are a highly energetic, driven professional with a strong track record of sales excellence.
• You are excited about the hospitality software industry.
• You must be adept at quickly developing relationships with decision makers and uncovering pains and showing alignment to the Avero technology.
• You exude confidence and professionalism with every internal and external interaction.
• You have exceptional time management and organizational skills, and exceptional responsiveness to customer needs

• 2 years of experience in sales/account management roles, preferably in the hospitality SaaS company industry.
• Strong knowledge of the hospitality industry, vertical specialization a plus (Hotels, Restaurants, and Casinos).
• The ability to sell an app and tech-based platform.
• Able to multi-task, prioritize and manage time effectively and have the ability to build relationships at all organizational levels.
• Excellent listening and presentation skills with experience presenting to C-Level and technology leaders.
• Demonstrated performance in meeting and exceeding sales quotas in a SaaS environment.
• In-depth knowledge of the Avero platform and Salesforce/CRM a plus.
• Ability to travel both domestic and internationally.
• Ability to actively listen and manage conflict resolution. 

• Competitive compensation, coupled with an emphasis on work/life balance.
• Employer-sponsored benefits package including Health, Dental and Vision insurance.
• We are a remote employer!
• Health Savings Account with contributions from Avero quarterly!
• Medical and Dependent Care Flexible Spending Accounts
• Company Paid Disability, Life Insurance and AD&D
• Commuter Benefits (for those in NYC!)
• 401k and Company Match
• Parental Leave
• ClassPass Discounts
• Equity in the company – all employees have a stake in our growth!

Disclaimers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

For Colorado* based candidates - The range of our base salary cash compensation for this role for candidates living in Colorado is between $68,000 and $76,000. Final offers are determined using multiple factors including experience and level of expertise. We also offer a full robust benefits package. Because Avero's base compensation is driven by location, we will be happy to discuss a salary range for other locations during the interview process. 

Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time.

Avero is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.

Salary : $68,000 - $76,000