PM Valet Lead

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a PM Valet Lead to join our Guest Services Team at $16 Hourly Tips. All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

The Lodge at Whitefish Lake, an Averill Hospitality Resort, is Montana's premier lakefront, leisure and outdoor activity destination. The Lodge is a 4-star hotel located only 5 minutes from downtown Whitefish and 10 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

The PM Valet Lead is responsible for providing leadership and support to the valet team during the evening shift. This position helps ensure smooth valet and shuttle operations, exceptional guest service, and effective communication between the valet team and Front Office leadership. The PM Valet Lead serves as a key point of contact for the evening operation and reports operational needs, concerns, and issues to the Director of Front Office.

MAIN DUTIES AND RESPONSIBILITIES:

• Supervise and support the valet team to ensure efficient daily operations and excellent guest service.
• Communicate schedule changes, transportation needs, or operational concerns to the appropriate team members.
• Report any staffing needs, operational concerns, guest issues, equipment needs, or other matters requiring attention to the Director of Front Office.
• Provide direction, training, and support to valet and shuttle team members.
• Help ensure team members follow established procedures, safety standards, and service expectations.
• Maintain clear communication with Front Office and other departments regarding valet and shuttle operations.
• Share pertinent information from meetings with the valet and shuttle team as needed.
• Assist with resolving day-to-day operational challenges and provide leadership support to the team.
• Promote a professional, welcoming, and guest-focused environment at all times.
• Ensure uniform standards and luxury service standards are adhered to.
• Perform other duties as assigned by the Director of Front Office.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY

• Ability to communicate effectively verbally, in writing, and over the phone, with Staff, Senior Management team members, and Ownership.
• Excellent leadership, interpersonal and problem-solving skills.
• Use suggestive selling techniques to promote services of the hotel.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
• Ability and willingness to work with various office equipment and software systems.
• Must maintain a positive influence in the community and positive relations with area vendors.
• Able to operate a manual transmission.
• Good driving record (no more than 3 moving violations in the last 3 years; no DUI, DWI, reckless driving, or suspended/revoked license.
• Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others’ views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team’s success above own interests.
• Quality – Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.
• Guest Service – Responds promptly to guests’ needs and takes ownership of the overall guest experience.
• Professionalism – Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.
• Profitability – Makes a conscientious effort to help minimize waste of products, equipment, and supplies to increase the department’s profitability and the entire property.
• Demonstrates the ability to perform effectively in high-stress environments, adapt quickly to unexpected changes, and manage demanding workloads while maintaining composure, focus, and professionalism.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Transportation Manager based upon the requirements of the company.

• Maintain an open line of communication between guests, employees and management.
• Assist in any other duties as needed. This position may be required to perform other and additional duties assigned by the Director of Front Office and/or General Manager.

ORGANIZATIONAL RELATIONSHIPS

Position directly reports to (titles):

• Director of Front Office
• General Manager

PHYSICAL REQUIREMENTS

Walking, climbing stairs, Crouching/Bending/Stooping, Pushing/Pulling, Lifting/Carrying (20 lbs.) will be required for this role.

QUALIFICATION STANDARDS

EDUCATION

• High School or High School equivalent is an asset

EXPERIENCE/ LICENSES OR CERTIFICATES

• Minimum of 1 years’ experience in hospitality industry as an asset.
• Must be at least 18 years of age with a valid driver’s license.

SCHEDULE / HOLIDAYS/ PTO:

This position requires regular, reliable, and punctual attendance. The PM Valet Lead is expected to usually keep a 5-day-a-week schedule but adjust as needed according to business needs; for example, a 6-day week may be required during peak business periods. A work week of up to 50 hours per week can be expected. However, it can be more or less, depending on business needs. Working evenings, weekends, and holidays may be required. Holidays and PTO are in accordance with the AH Exempt Employee policies as outlined in the Employee Handbook. Typically, PTO will not be permitted during June 15 - September 15 and December 15 – January 5.

NOTICE:

Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be always projected.