Supervisor - Guest Services | Avera Heart Hospital

Location: Sioux Falls, SD Worker Type: Regular Work Shift: Day Shift (United States of America) At Avera Heart Hospital, you’re not just joining a workplace – you’re becoming part of a family. With more than 700 dedicated employee, we deliver care that truly makes a difference. Our commitment to excellence has earned us the distinction of being one of only a handful of hospitals nationwide – out of more than 4,000 – to achieve a double 5-star rating from the Centers for Medicare and Medicaid Services. Position Highlights Position Summary: The Supervisor of Guest Services is responsible for guiding and supervising the activities of the Concierge team members ensuring a welcoming and supportive environment for patients, families and visitors. The Supervisor oversees the Prairie Heart Guest House reservation process. The team works collaboratively with other departments to ensure that the patient’s needs are met. This position combines customer service excellence with hands-on assistance to ensure safe, comfortable, and efficient arrival and departure experiences for our patients, families and visitors. Work Schedule: Monday – Friday, 7:00 am – 3:30 pm or as directed by Director of Hospitality Services. Education/Experience: High School diploma required Ability to lift, move or assist patients safely required. Previous experience in hospitality, transportation, security, or healthcare support and lift training required. Licensure/Certification: Current Basic Life Support (BLS) Certification or ability to get within 90 days of hire At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward.