Patient Flow Coordinator

Avera Dell Rapids Clinic

Worker Type:

PRN

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$18.00 - $23.25

Position Highlights

Clinic Hours: Monday - Friday, 8:00 AM - 5:00 PM PRN as needed

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Accountable for coordinating the flow of patients through managing calls, schedules, supplies and equipment while assisting provider and nurses with various non-clinical responsibilities.

What you will do

• Coordinates appointment scheduling and follows office scheduling policies/parameters, assisting providers and nurses with cancellations, fill-ins, double booking approvals, follow-up appointments, reminder calls, etc.
• Responsible to prepare and maintain patient records in an orderly fashion and assure they are accessible to the provider.
• Answers and routes calls promptly, alerting appropriate personnel to urgent messages/issues that require immediate attention.
• Assist the provider and nurse with other support duties as time allows, including but not limited to: making copies, opening mail, completion of disabilities forms, complete DME forms, make referrals, running reports, and fax items as requested.
• Provides information to patients/visitors within scope of knowledge or refers to appropriate individuals.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

• High School or GED Equivalent and 3-6 months related experience and/or training; or equivalent combination of education or experience

Preferred Education, License/Certification, or Work Experience:

• Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)
• 1-3 years Healthcare office/administrative work

Expectations and Standards

• Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera’s values of compassion, hospitality, and stewardship.
• Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to talent@avera.org.