Onboarding Manager

About Us

Avenue5 is growing, and we are in search of an onboarding manager to join our dynamic team of Fivers!

We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
• Celebrate our associates’ successes and encourage them to raise the bar even higher

About the Onboarding Manager Role

We’re looking for a talented onboarding manager who will lead Avenue5 onboarding programs and onboarding team to create a consistent, engaging, and operationally effective new associate experience.

The onboarding manager will partner closely with career development, regional leaders, recruiting, HR, and cross-functional teams to strengthen onboarding processes, improve associate engagement, and support retention and operational readiness across the organization.

Onboarding Manager Responsibilities and Objectives

• Lead and develop a team of onboarding specialists
• Manage onboarding programs and onboarding experiences for new associates across the organization
• Partner with operational leaders and cross-functional teams to support onboarding execution and consistency
• Facilitate and oversee virtual and in-person onboarding sessions
• Track onboarding attendance, participation, completion, and engagement metrics
• Create and maintain onboarding reports, dashboards, presentations, and communications
• Identify process improvements and opportunities to enhance onboarding effectiveness and scalability
• Evaluate onboarding programs and associate feedback to improve engagement, accountability, and retention
• Collaborate with associates and leaders to identify onboarding and training needs
• Support onboarding initiatives related to organizational growth and operational priorities

Leadership Expectations

• Create accountability and consistency across onboarding programs and processes
• Build strong partnerships with operational and regional leaders
• Coach and support onboarding specialists to drive performance and engagement
• Influence positive associate experiences through communication, follow-through, and execution
• Use reporting and data to evaluate performance and improve results

Education and Experience

• High school diploma is required. Bachelor’s degree in business, education, human resources, or related field is preferred
• Three plus of experience in property management is preferred
• Three plus to five years of experience in onboarding, training, learning and development, or related field is preferred
• Previous leadership or people management experience is preferred
• Advanced level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
• Experience with learning management systems and reporting tools is preferred

Skills and Requirements

• Strong leadership, communication, and organizational skills
• Proficiency in project management skills to create project plans, track progress, meet deadlines, and support implementation across multiple properties or geographic areas
• Strong Excel and reporting skills preferred
• Knowledge in property management systems like Yardi, OneSite, CRM, EliseAI, preferred
• Ability to analyze onboarding metrics and identify opportunities for improvement
• Ability to work independently and prioritize in a fast-paced environment
• Detail oriented with strong follow-through and problem-solving skills
• Excellent written and verbal communication skills
• Ability to collaborate effectively across departments and operational teams

Scheduling

Typically, normal business hours Monday – Friday in our corporate office

Environment

Exposure to environment typically found in an office building

Physical Requirements

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform the essential functions. These functions include, but are not limited to:

• Ability to lift, push, and pull up to 25 pounds
• Hearing and visual ability to observe and detect signs of emergency required
• Must be able to sit, stand, reach, bend, and stoop for extended periods of time
• Talking and expressing or exchanging ideas by means of the spoken word
• Ability to receive detailed information through oral communication
• Visual requirements including color, depth perception, and field vision
• Ability to tolerate stressful situations
• Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.