Dental Front Desk

Job Summary

We are seeking a dynamic and organized Dental Front Desk professional to join our vibrant dental team. In this essential role, you will be the first point of contact for patients, ensuring a smooth and welcoming experience from appointment scheduling to check-out. Your expertise in medical administrative support, insurance verification, and patient service will help foster a positive environment that promotes patient satisfaction and clinic efficiency. This paid position offers an exciting opportunity to utilize your clinical confidentiality knowledge, medical billing skills, and proficiency with electronic health record (EHR) systems to make a meaningful impact every day.

Responsibilities

• Greet patients warmly and manage the patient intake process with professionalism and care.
• Schedule appointments efficiently using dental practice management software such as Eaglesoft or Dentrix.
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance claims processing using systems like Epic, Meditech, or Athenahealth.
• Collect payments, process co-pays, and manage billing activities including medical collection procedures.
• Maintain accurate and up-to-date medical records while adhering to HIPAA regulations and confidentiality policies.
• Answer multi-line phone systems with excellent phone etiquette, providing clear communication and appointment confirmations.
• Review documentation for accuracy, ensuring compliance with clinical documentation review standards and coding requirements such as CPT, ICD-9, ICD-10 codes.
• Assist with office management tasks including filing, data entry (10 key typing), and managing electronic health records (EHR) systems like eClinicalWorks or Dentrix.
• Support clinical staff by coordinating patient flow and managing clinic schedules to optimize daily operations.

Requirements

• Proven experience in a dental office or healthcare setting with strong dental terminology knowledge.
• Demonstrated proficiency in EMR/EHR systems such as Eaglesoft, Dentrix, or similar platforms; experience with Epic or Meditech is a plus.
• Familiarity with health insurance processes including verification, Medicare procedures, and health information management.
• Knowledge of medical coding (ICD-10, ICD-9), CPT coding, and documentation review standards for accurate billing.
• Exceptional customer service skills combined with professional phone communication and office management abilities.
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining clinical confidentiality policies.
• Bilingual skills are preferred to serve diverse patient populations effectively.
• Strong computer skills including Microsoft Office Suite for administrative tasks; familiarity with multi-line phone systems is advantageous.
• Previous dental clinic experience or dental office experience highly preferred; hospital or healthcare facility background is beneficial.

Join us to be part of a dedicated team committed to delivering exceptional patient care through professionalism, efficiency, and genuine compassion!

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid sick time
• Paid time off
• Retirement plan
• Uniform allowance

Work Location: In person

Salary : $25 - $28