Business Office Manager BOM

Business Office Manager (BOM)

Aventura at the Bay

Position Summary:

Aventura at the Bay is seeking an experienced and detail-oriented Business Office Manager (BOM) to oversee the facility's daily financial and administrative operations. The BOM is responsible for managing billing, resident accounts, payroll, admissions paperwork, and regulatory compliance while ensuring exceptional service to residents, families, and staff.

Key Responsibilities

Billing & Financial Management

• Manage resident billing for Medicare, Medicaid, private pay, and insurance accounts.
• Maintain accurate accounts receivable records and follow up on outstanding balances.
• Ensure billing is completed accurately, timely, and in compliance with payer requirements.
• Coordinate monthly billing cycles and assist with audits, reports, and financial reviews.
• Collaborate with corporate billing departments and external agencies as needed.
  
  
  

Resident Accounts & Admissions

• Meet with residents and families to review financial obligations and admission agreements.
• Explain and assist with financial paperwork, including Medicaid applications and payer source documentation.
• Manage resident trust funds in accordance with applicable regulations.
• Ensure all financial documentation is complete, accurate, and compliant.
  
  
  

Payroll & Employee Support

• Process and verify employee timecards and payroll information.
• Maintain employee attendance records, schedules, and personnel documentation.
• Support HR functions, including onboarding and benefits administration, as assigned.
  
  
  

Office & Administrative Oversight

• Supervise administrative assistants, reception staff, and clerical personnel, when applicable.
• Maintain organized and confidential files, records, and office systems.
• Assist with operational reporting, purchasing, supply management, and administrative support functions.
  
  
  

Compliance & Reporting

• Ensure compliance with federal, state, and corporate policies related to financial operations and resident billing.
• Support leadership with financial reporting, audits, and data analysis.
• Participate in surveys and respond to audit requests in a timely and professional manner.
  
  
  

Qualifications

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Accounting, Healthcare Administration, or a related field preferred.
• Minimum of two (2) years of healthcare business office management experience, preferably in a long-term care or skilled nursing setting.
• Working knowledge of Medicare, Medicaid, private insurance, and long-term care billing processes.
• Experience with EHR, billing, and payroll systems such as PointClickCare, MatrixCare, Kronos, Paycom, or similar platforms.
• Strong organizational, time management, communication, and problem-solving skills.
• Ability to maintain confidentiality and handle sensitive financial and personal information.
• Professional, customer-focused approach when interacting with residents, families, and staff.
  
  
  

Physical Requirements

• Ability to sit and work at a desk and computer for extended periods.
• Ability to occasionally lift files and office materials up to 25 pounds.
• Ability to move throughout the facility and navigate between office and resident care areas as needed.
  
  
  

Why Join Aventura at the Bay?

At Aventura at the Bay, we are committed to providing exceptional care and service while fostering a supportive and collaborative workplace. We value team members who demonstrate integrity, professionalism, and dedication to excellence.

Apply today and become part of a team dedicated to making a difference in the lives of our residents and their families.