What are the responsibilities and job description for the Wine Club Co-ordinator / Tasting Room Support position at Avensole Winery?
Job Description
Represent Avensole as a brand ambassador, being the preferred point of contact for all valued Avensole Wine Club members. Provide upbeat, professional, and high-quality customer service that is synonymous with the Avensole legacy. 30-40 hour work week.
Wine Club
Superbowl Sunday
4th July
Thanksgiving
Christmas Eve
Christmas Day
New Years Eve
Job Types: Full-time, Temp-to-hire
Pay: $17.00 - $20.00 per hour
Expected hours: 37.5 per week
Benefits:
Represent Avensole as a brand ambassador, being the preferred point of contact for all valued Avensole Wine Club members. Provide upbeat, professional, and high-quality customer service that is synonymous with the Avensole legacy. 30-40 hour work week.
Wine Club
- Maintains Wine Club Member database by logging all information, adding, updating, and deleting information
- Takes incoming winery phone calls
- Calls members to update emails, credit cards and all wine club pertinent information
- Calls members to sell wines and assist with exchanges
- Completes member billing, credit card decline calls, suspension and cancellation requests, wine club release emails, and retention strategy correspondence to hit sales goals
- Takes all appropriate steps to save, reactivate and upgrade memberships
- Assists in the Discover Member Room on weekends, as well as Wine Club events as needed
- Organizes execution of wine club shipments with various shipping providers
- Assists members with booking reservations for events, restaurant, and tasting room
- Planning and execution of wine club events, wine club promotions, release schedule, and marketing photo and correspondence needs
- Organizes wine club brochure updates with management
- Reporting and tracking progress including wine club sign ups, sales, retention, cancellations
- Logging all correspondence and informational updates within member files
- Adheres to safety compliance, ergonomic practices, and Avensole values, policies, and procedures
- Other duties as assigned by leadership.
- Weekend tasting room support
- Hosting
- Bussing
- Dishwashing
- Serving
- Other duties as assigned by leadership
- Must be 21 and familiar with Temecula Valley wineries
- Personable, charismatic and able to think on your feet
- Excellent communicator and storyteller
- Proficient in Microsoft Office.
- Winery database management
- Honest & ethical team player.
- Attention to detail.
- Minimum three years’ experience in customer service.
- Ability to sit at a desk and work on a computer for up to 8 hours/ day.
- Ability to lift up to 50lbs.
- Ability to be on your feet for 8 hours
- Ability to work weekend, holidays, nights, and special events
- Previous office administration/wine club experience a plus.
Superbowl Sunday
4th July
Thanksgiving
Christmas Eve
Christmas Day
New Years Eve
Job Types: Full-time, Temp-to-hire
Pay: $17.00 - $20.00 per hour
Expected hours: 37.5 per week
Benefits:
- Employee discount
- 8 hour shift
- Day shift
- Every weekend
- Customer service: 2 years (Required)
- Temecula, CA 92591: Relocate before starting work (Required)
Salary : $17 - $20
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