Registration Supervisor

JOB PURPOSE:

Directs the day-to-day activities of patient registration for Inpatient, Outpatient, Surgery, and ER. Responsible for hiring, training, scheduling, disciplining, and documentation of performance reviews for registration staff. Ensures that all inpatient and outpatient billings for hospital and its affiliates are processed in an accurate and timely manner resulting in maximum cash flow and reimbursement. Ensures that all claims forwarded to third party payors are completed in accordance with standards set down by the third-party payors to eliminate denials. Responsible for ensuring that all billing processes are in compliance with standards established by state, federal, hospital and corporate regulatory agencies.

ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO:

• Plans, organizes, and controls the patient registration and hospital admitting operations and activities. Provides coverage when needed.
• Ensures that assigned areas conform to company goals, objectives, and requirements.
• Ensures admissions are thoroughly screened for insurance coverage and have required pre-authorizations.
• Monitors accuracy of staff and information gathered.
• Oversea departmental orientation of staff, continuing education and assist in meeting operational goals.
• Review and approve employee timesheets ensuring staff levels are met while being also being fiscally responsible.
• Complete daily deposit and make bank deposit as needed, preferably daily.
• Make entry to Paysource worksheet daily and report to Home Office.
• Scan daily deposit to CBO and electronic file.
• Scan daily report to electronic file.
• Develop and review forms/spreadsheets as needed for daily business.
• Acquire authorization for services performed.
• Handle patient calls concerning statements, credits, and refunds by serving as a stable line of communication and assistance.
• Request patient credits and refunds.
• Administer performance management and disciplinary actions of department staff.
• Screen and interview candidates.
• Work with IT to maintain computer software and equipment.
• Work closely with Director of Business Services and CBO in daily business needs.
• Additional duties as required.

BEHAVIORAL STANDARDS

• The individual must support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company.
• Exhibit positive customer service behavior in everyday work interactions.
• Demonstrate a courteous and respectful attitude to internal workforce and external customers.
• Communicate accurately and appropriately.
• Handle difficult situations in a discreet and professional manner.
• Hold self-accountable for professional practice.
• Participate in performance improvement activities utilizing principles to support and improve departmental goals.
• Demonstrate knowledge of unit goals and is active in committees and projects to achieve these goals.
• Keep current with literature regarding changing practices, interventions, and best practices.
• Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements.
• Act as a preceptor as requested.
• Demonstrate excellent work attendance and actively participate in a variety of meetings and training sessions as required.
• Adhere to the Avem Health Partners Code of Conduct and Standards of Behavior. Complies with established policies and procedures and all health and safety requirements.

EDUCATION/QUALIFICAITONS:

• High school diploma or equivalent. Bachelors preferred.
• 5-7 years’ experience in healthcare revenue cycle setting; 2 years supervisory experience.
• Excellent written and oral communication skills.
• Demonstrable experience in successful revenue cycle performance.
• Excellent customer service skills

PHYSICAL REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant to be considered.
• Constant sitting is required.
• Frequent standing and walking is required.
• This job requires visual abilities, auditory abilities, must be intact to perform duties.