Clinic Medical Office Assistant - PRN

JOB PURPOSE: 

Provides indirect patient care in the office setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office staff and the medical staff. Help in back office when needed. Participates in performance improvement activities.

ESSENTIAL FUNCTIONS INCLUDE BUT NOT LIMITED TO:

• Ensures services are provided in an effective and efficient manner when providing secretarial, clerical and administrative support. 
• Registers all patient using sign-in sheets; gives new patients medical forms to complete. 
• Verifies patient demographic, employment and insurance information.   
• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.                
• Supports and maintains a culture of safety and quality.   
• Explains billing policies, collects copayments; refers patients without insurance to the office manager.     
• Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients. 
• Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members. 
• Photocopies patient schedule sheets each day, pulls the next day charts, prepares charts for new patients.
• Maintains daily patient log.          
• Files lab and test results, files patient charts daily.             
• Collects payments, writes receipts, writes payments in ledger, balances petty cash, make bank deposits. 
• Help in back office with drawing blood, injections, and rooming patients when needed.  
• Maintains a good working relationship with office staff members and physicians.                
• Performs other duties as assigned within scope of practice.           
• Interact and cope effectively with diverse populations in stressful situations resulting from trauma and illness.
• Participate in performance improvement activities utilizing principles to support and improve patient care.

BEHAVIORAL STANDARDS

• The individual must support the mission, vision, and goals of Avem Health Partners and serve as a role model within the company.
• Exhibit positive customer service behavior in every day work interactions.
• Demonstrate a courteous and respectful attitude to internal workforce and external customers.
• Communicate accurately and appropriately.
• Handle difficult situations in a discreet and professional manner.
• Hold self-accountable for professional practice.
• Demonstrate knowledge of unit goals and is active in committees and projects to achieve these goals.
• Keep current with literature regarding changing practices, interventions and best practices in patient care.
• Assume responsibility for seeking out educational and professional opportunities for personal learning needs and growth as well as meeting mandatory education requirements.
• Act as a preceptor as requested.
• Demonstrate excellent work attendance and attend and actively participate in a variety of meetings and training sessions as required.
• Adhere to the Avem Health Partners Code of Conduct and Standards of Behavior. Complies with established policies and procedures and all health and safety requirements.

EDUCATION/QUALIFICATIONS:

• One (1) year experience in office setting or hospital setting.
• Experience with billing and insurance preferred.
• Experience drawing blood, and giving injections preferred.

CERTIFICATION/LICENSURE: 

•     Current BLS preferred.

PHYSICAL REQUIREMENTS:

• To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant to be considered.
• This job requires visual abilities, auditory abilities, must be intact to perform duties.
• Frequent standing, walking, and sitting is required.
• Must be able to lift at least 50 pounds. 
• Must have the physical strength and agility to maneuver patients for a variety of exams.