What are the responsibilities and job description for the Salon & Spa Manager position at Aveda Institutes, & Nurtur Salon & Spas?
Step into a role where leadership meets positivity and world class hospitality! The Aveda Institute Chapel Hill is seeking a Salon & Spa Manager who thrives in organization, connection, and creating a welcoming experience for every student and guest who walks through our doors.
Who We Are:
Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.
What You’ll Do:
- Provide ongoing recognition, support, and motivation for Guest Care team members and students
- Manage day-to-day operations of the school including opening and closing procedures, team behavior, and customer intake procedures
- Serve as a role model by communicating and enforcing policies and procedures, safety and security standards, the code of conduct, and the dress code
- Lead the Guest Care team in providing world class hospitality and maximizing school profit
- Provide ongoing recognition, support, and motivation for team members
- Engage with clients and provide exceptional experiences
- Interview, hire, and train the Guest Care team in procedure, policy, and school flow
- Schedule team to ensure adequate coverage for the school's needs
- Resolve customer complaints and challenges and provide solutions for team disputes
- Drive the initiative of asking every guest to leave a Google review, look over Google reviews daily, and connect with guests who may leave a review under 5 stars
- Data management, appointment book management, inventory control, cost reduction, drive transactions for service and retail
- Assist in initiatives to drive sales through coaching on sales techniques and strategies
- Participate in Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc
Who You Are:
- Exemplify ambition, resourcefulness, the ability to prioritize and multitask, and professionalism in a fast-paced, dynamic environment
- Exhibit the ability to identify and achieve goals, execute decisions, and work under strict deadlines
- Have outstanding interpersonal and communication skills
- Demonstrate strong leadership skills and experience
- Passionate about providing renowned client service
What You’ll Bring:
- High school diploma or GED equivalent, Bachelor’s Degree a plus
- Minimum of 2 years' continuous retail or customer service experience in a salon or spa required; experience in supervising and training staff highly preferred
- Excellent interpersonal, communication, and presentation skills
- Ability to work a flexible schedule, including evenings and weekends as needed
Perks and Benefits
- Medical/Dental/Vision/Life Insurance
- 401(k)/match
- PTO
- Employee discount on products and services
- Growth Opportunities
Equal Opportunity Employer :
Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.
If this is the Culture you believe in, then this is the place to apply!