What are the responsibilities and job description for the Credit Balance Coordinator - RCM position at Aveanna Healthcare and Careers?
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Role and Responsibilities:
- Proactively resolve credit balances by seeking out and identifying payer trends
- Performing root cause analysis regarding trends in overpayments
- Review all mail correspondence received from individual payers regarding overpayments
- Research each credit balance to determine refund, cash posting error, or correct payment
- Perform adjustments to accounts when applicable
- Utilize payor websites and provider contacts when needed to resolve issues
- Notify management of any payer trends resulting in credit balances.
- Responsible for creating refund request, printing supporting documentation, and tracking status of each refund check before sending to correct payer.
- Identify issues contributing to payer credit balances, and work collaboratively with all areas of RCM to improve efficiency and eliminate these issues.
- Other duties or task as assigned by management.
Competencies
Strong written/verbal communication skills
Analytical/Critical thinker
Intuitive problem solving
Detail oriented, highly organized and personable
Experience with complex billing, claims processing and reimbursement issues
Team orientated
Ability to learn and grasp new systems and processes quickly
5-10 years of progressive of Revenue Cycle experience in a home health, physician’s office or hospital setting
Education/Credentials:
- College Preferred
- Extensive Knowledge of Managed Care/Insurance payer Contracting
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
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Salary : $23 - $25