Lead Teller - Downtown Broken Arrow

Primary Responsibilities 

• Provide daily direction to tellers under their supervision
• Ensure compliance with regulatory requirements 
• Ensure that customers are waited on in a timely manner
• Prove and maintain branch cash vault
• Order and ship currency and coin for the branch
• Provide supervisor override approval on teller transactions
• Ensure tellers under their supervision balance at the end of the day
• Provide ongoing coaching of teller staff regarding customer service, regulatory requirements, and product knowledge
• Accept deposits of cash and/or checks
• Process withdrawals and cash checks up to designated limits
• Have knowledge about the importance, requirements and procedures for completing Currency Transaction Reports (CTRs) and Regulation CC holds
• Accept loan payments of all types
• Sell cashier's checks, money orders and traveler's checks
• Process cash advances on credit/ debit cards
• Know when to report suspicious transactions, activity, or situations to appropriate personnel
• Maintain open communication with management regarding all issues of the teller line
• Buy and sell coin to tellers
• Balance ATM, Vault, Cash dispensers, Coin machine
• Schedule teller hours
• Ensure compliance with dual control and security procedures
• Promote bank services and cross sell bank products through referrals

Minimum Requirements

• High school diploma or equivalent
• Two years customer service and cash handling experience
• At least 1-2 years teller supervisory or retail management experience

Physical Requirements
Time spent standing: 5-8 hours
Lift (weight): 50 pounds   Frequency: as necessary
Motion: Bend, Sit, Squat, Reach, Lift
Functional: Visual Acuity, Audio Acuity, Manual Dexterity, Speak/Read/Write, Ability to efficiently process data, discern patterns, and recognize inconsistencies in information

AVB is an EEO employer.