What are the responsibilities and job description for the Float Teller position at AVB Bank?
Float Teller
Summary
The Teller position is part of the Retail Team, the team that is the “face” of AVB Bank. Our Tellers don’t have sales quotas intended to pressure customers into other bank products. Instead, we REWARD our team members for providing outstanding customer service and for knowing when customers can benefit from services we offer.
Primary Responsibilities
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Provide prompt and courteous service to customers
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Accept deposits of cash and/or checks
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Process withdrawals and cash checks up to designated limits
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Accept loan payments of all types
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Sell cashiers checks and money orders.
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Process cash advances on credit/debit cards
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Report suspicious transactions, activity, or situations to appropriate personnel
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Complete routine training in all areas of compliance including about the importance, requirements, and procedures for completing Currency Transaction Reports (CTRs) and Regulation CC holds
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Follow procedures for all transactions and processes
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Acquire and maintain comprehensive product knowledge
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Promote and cross sell bank products and services, refer customers to appropriate staff for new products and services
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Be active in community service: attend bank functions within the community, interact with customers to create a community relationship, identify opportunities for new business
Minimum Requirements
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Basic math and computer skills
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Ability to speak, read, and write fluently in English
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High School Diploma or equivalent
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Two years cash handling and customer service experience
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Teller experience preferred
Physical Requirements
Time spent standing: 5-8 hours/day
Lift (weight): Up to 50 pounds, periodically
Other: Ability to see details at a close range; ability to enter confined spaces (i.e., vault) for customer assistance; ability to efficiently process data, discern patterns, and recognize inconsistencies in information.
AVB Bank is an EEO Employer.