What are the responsibilities and job description for the Senior Systems Analyst Field Service Management position at AVATAR IT Solutions Inc.?
Job Details
Job Description
Title: KLOUDGIN SYSTEMS ANALYST
Job Type: Hybrid
Sacramento, CA.
Client is seeking with minimum 10 years of experience as a Systems Analyst for
implementing the KloudGin Work Management (Field Service Management) solution. This role
requires a strong background in providing analytical support for a broad range of business unit
processes and applications, table configurations and maintenance of software systems used to
support business applications.
implementing the KloudGin Work Management (Field Service Management) solution. This role
requires a strong background in providing analytical support for a broad range of business unit
processes and applications, table configurations and maintenance of software systems used to
support business applications.
Key Responsibilities:
- Participate in requirements gathering and analysis, technical design, testing, documentation and planning.
- Consult stakeholders to gather information about needs, objectives, functions, performance expectations, and input/output requirements. Identify and propose technical alternatives to fulfill requests.
- Collaborate with process owners and subject matter experts to define and revise user requirements and document business processes and configurations.
- Analyze workflows to identify impacts on business processes and recommend improvements.
- Develop testing criteria, conduct testing, debug issues, and prepare change notices for System modifications.
- Provide technical support and user training, effectively communicating complex information to non-technical users.
- Coordinate with consultants, system integrators, analysts, and technical staff to troubleshoot and resolve system issues.
- Foster and maintain effective working relationships within diverse teams.
Mandatory Requirements
1. Must have experience with configuration of KloudGin Work Management solution.
2. Must have at least 10 years' experience as a Systems Analyst or similar role, preferably with Field Service Management (FSM) systems.
3. Must have experience with the implementation and support of Field Service Management solutions.
4. Must have experience in the utility industry or a similar regulated environment.
5. Must have knowledge of system integration techniques, including APIs, middleware, and data migration.
6. Must have experience and understand mobile technologies and their application in field Service Solutions.
7. Must be proficient with software development lifecycle (SDLC) methodologies such as Agile, Waterfall, or a hybrid.
8. Must have experience with reporting and analytics tools related to FSM data.
9. Must have basic knowledge of cloud-based solutions and SaaS platforms.
10. Must have basic knowledge of related systems such as SAP Plant Maintenance, Esri, and SharePoint.
Desirable Qualifications
1. Project management, functional lead, or coordination experience.
2. Demonstrated ability to quickly learn new technologies and tools with minimal supervision.
3. Strong stakeholder management skills, including setting expectations and facilitating consensus among diverse groups.
4. Strong understanding of business processes related to field service operations.
5. Ability to analyze existing systems and workflows to identify gaps and improvements.
6. Excellent communication skills for collaborating with stakeholders, technical staff, end users, especially when communicating technical information to the non technical user community.
7. Ability to establish and maintain effective working relationships and work effectively in diverse teams.
8. Ability to document system requirements, use cases, and technical specifications.
9. Strong problem-solving skills and the ability to stay calm and adaptable while working on a fast-paced, dynamic project
2. Demonstrated ability to quickly learn new technologies and tools with minimal supervision.
3. Strong stakeholder management skills, including setting expectations and facilitating consensus among diverse groups.
4. Strong understanding of business processes related to field service operations.
5. Ability to analyze existing systems and workflows to identify gaps and improvements.
6. Excellent communication skills for collaborating with stakeholders, technical staff, end users, especially when communicating technical information to the non technical user community.
7. Ability to establish and maintain effective working relationships and work effectively in diverse teams.
8. Ability to document system requirements, use cases, and technical specifications.
9. Strong problem-solving skills and the ability to stay calm and adaptable while working on a fast-paced, dynamic project
Assumptions
This is a hybrid role. The contractor will be required to be onsite at the project's primary location for 1 2 weeks during onboarding. After onboarding, the contractor may work remotely but should plan to be onsite for key meetings, working sessions, and major project milestones (approximately up to 20% onsite). Contractors who are local may choose to work onsite more frequently.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.