What are the responsibilities and job description for the Seasonal Field Ops Support Specialist position at Avari Management?
The Field Operations Support Specialist provides hands-on service and operational support across maintenance, housekeeping, supplies, and property readiness. This role serves as a critical execution arm for Field Operations, owning assigned service tickets from start to finish and ensuring timely resolution, clear documentation, and high-quality standards across the property portfolio. This position works extensively within our field operations software, is accountable for closing work orders with detailed notes, and partners cross-functionally with Property Managers, Onboarding, Revenue, Guest Services, and third-party vendors to keep homes guest-ready and operationally sound.
This position will run from June 2026 - September 2026
Core Responsibilities
Ticket & Work Order Execution
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Own assigned service tickets from dispatch through completion, ensuring:
- Timely resolution
- Accurate status updates
- Clear, detailed documentation in the field operations system
- Perform on-site troubleshooting, inspections, and follow-up to verify quality and closure
- Escalate issues appropriately and communicate progress to internal stakeholders
Property Readiness & Field Support
- Conduct pre-arrival and routine property inspections to ensure homes meet brand and quality standards as assigned
Support maintenance and housekeeping operations through:
- Punch list execution
- Light maintenance tasks
- Quality assurance checks
- Deliver and install supplies, amenities, linens, and equipment as needed
Inventory & Logistics
- Track and manage field inventory (linens, amenities, supplies, equipment) as needed
- Support restocking, transfers, and organization of storage locations as needed
- Coordinate deliveries and returns with vendors and internal teams
Cross-Functional Coordination
Partner closely with:
- Logistics Coordinators and Logistics Managers on tickets and resolutions
- Property Managers on property needs and priorities
- Guest Services on in-stay issues requiring ticket resolution
- Onboarding on new home readiness
- Revenue and Marketing on photo readiness and listing standards
- Coordinate with third-party vendors to ensure work orders are completed to standard and on time (in coordination with the assigned Property Manager)
Documentation & Systems
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Maintain accurate records in field operations software, including:
- Work performed
- Photos and inspection results
- Inventory usage
- Vendor activity
- Follow established SLAs and escalation protocols
General Support
- Support seasonal surges, emergency response, and special projects
- Provide cross-coverage across markets or teams as needed
- Other duties as assigned
Skills & Qualifications
- High school diploma or equivalent required
- 1 years of experience in field operations, maintenance, housekeeping, logistics, or
- hospitality preferred
- Strong organizational skills and ability to manage multiple tickets and priorities
- Comfortable working from mobile apps, ticketing systems, and property management
- software
- Detail-oriented with a strong commitment to documentation and follow-through
- Physically able to lift up to 50 lbs and perform field-based tasks
- Reliable transportation and valid driver’s license
- Flexible schedule including weekends, holidays, and on-call support as needed
- Professional, service-oriented, and able to work independently while collaborating across teams
Workplace Environment & Physical Requirements
- Ability to work in properties requiring walking, climbing stairs, and physical assessment
- Ability to move freely and lift up to fifty (50) pounds without assistance.
- Valid driver’s license and reliable transportation and ability to conduct in-market property
- visits regularly.
- Available for evening/weekend inspections, calls, or property emergencies
- Primarily market-based role with combination of office and field work
Salary : $22 - $23