Seasonal Field Ops Support Specialist

The Field Operations Support Specialist provides hands-on service and operational support across maintenance, housekeeping, supplies, and property readiness. This role serves as a critical execution arm for Field Operations, owning assigned service tickets from start to finish and ensuring timely resolution, clear documentation, and high-quality standards across the property portfolio. This position works extensively within our field operations software, is accountable for closing work orders with detailed notes, and partners cross-functionally with Property Managers, Onboarding, Revenue, Guest Services, and third-party vendors to keep homes guest-ready and operationally sound.

This position will run from June 2026 - September 2026

Core Responsibilities

Ticket & Work Order Execution

• Own assigned service tickets from dispatch through completion, ensuring:

• Timely resolution
• Accurate status updates
• Clear, detailed documentation in the field operations system

• Perform on-site troubleshooting, inspections, and follow-up to verify quality and closure
• Escalate issues appropriately and communicate progress to internal stakeholders

Property Readiness & Field Support

• Conduct pre-arrival and routine property inspections to ensure homes meet brand and quality standards as assigned

Support maintenance and housekeeping operations through:

• Punch list execution
• Light maintenance tasks
• Periodic housekeeping
• Delivery and removal of trash and small appliances
• Quality assurance checks
• Deliver and install supplies, amenities, linens, and equipment as needed

Inventory & Logistics

• Track and manage field inventory (linens, amenities, supplies, equipment) as needed
• Support restocking, transfers, and organization of storage locations as needed
• Coordinate deliveries and returns with vendors and internal teams

Cross-Functional Coordination

Partner closely with:

• Logistics Coordinators and Logistics Managers on tickets and resolutions
• Property Managers on property needs and priorities
• Guest Services on in-stay issues requiring ticket resolution
• Onboarding on new home readiness
• Revenue and Marketing on photo readiness and listing standards
• Coordinate with third-party vendors to ensure work orders are completed to standard and on time (in coordination with the assigned Property Manager)

Documentation & Systems

• Maintainaccuraterecords in field operations software, including:

• Work performed
• Photos and inspection results
• Inventory usage
• Vendor activity
• Follow established SLAs and escalation protocols

General Support

• Support seasonal surges, emergency response, and special projects
• Provide cross-coverage across markets or teams as needed
• Other duties as assigned

Skills & Qualifications

• Strong organizational skills and ability to manage multiple tickets and priorities
• Comfortable working from mobile apps, ticketing systems, and property management
• software
• Detail-oriented with a strong commitment to documentation and follow-through
• Physically able tolift upto 50lbsand perform field-based tasks
• Reliable transportation and valid driver’s license
• Flexible schedule including weekends, holidays, and on-call support as needed
• Professional, service-oriented, and able to work independently while collaborating across teams

Workplace Environment & Physical Requirements

• Ability to work in properties requiring walking, climbing stairs, and physical assessment
• Ability to move freely and lift up to fifty (50) pounds without assistance.
• Valid driver’s license and reliable transportation and ability to conduct in-market property
• visits regularly.
• Available for evening/weekend inspections, calls, or property emergencies
• Primarily market-based role with combination of office and field work