Care Liaison/Nurse Liaison

Location: Charlotte, NC - Avardis Health Care Centers

Job Type: Full-Time

About Avardis and Who We Are:

OUR VISION We strive to be the leading provider of compassionate, comprehensive care that supports the physical, mental, and emotional well-being of patients, while also promoting respect and autonomy. Our goal is to create an environment where patients thrive, not just survive - where every aspect of their well-being is nurtured, from health and safety to social connections and quality of life.

Innovative Solutions for Better Health As part of our commitment to excellence, Avardis leverages the latest in healthcare technology to provide better outcomes for older adults. From telemedicine services and remote health monitoring to advanced diagnostic tools and customized wellness programs, we use innovation to make patient care accessible, efficient, and effective.

We also embrace new treatments, therapies, and approaches that can improve quality of life, whether it's through pain management, physical rehabilitation, or mental health support. By staying at the forefront of healthcare trends and continuously evolving our services, we ensure that patients receive the best possible care.

About the Role:

We are seeking a dynamic and relationship-driven Care Liaison / Nurse Liaison to join our team! In this role, you will serve as the vital connection between hospitals, healthcare providers, and our skilled nursing facilities, helping patients transition smoothly into the next level of care.

If you are passionate about patient advocacy, thrive in a fast-paced healthcare environment, and have a strong background in admissions, case management, or business development, this is an exciting opportunity to make a real difference.

Major Responsibilities:

• Coordinate and evaluate patient admissions across multiple care centers
• Build and maintain relationships with hospitals, physicians, insurers, and community partners
• Conduct on-site hospital visits to educate referral sources and convert referrals to admissions
• Complete pre-admission assessments, including clinical, financial, and insurance review
• Serve as a trusted liaison between patients, families, and care teams
• Educate patients and families on rehabilitation services, expectations, and care options
• Collaborate with leadership to meet and exceed census and growth goals
• Manage referral pipelines and maintain a target list of key contacts and decision-makers
• Troubleshoot service concerns and ensure high referral satisfaction and retention
• Participate in community outreach, networking events, and business development initiatives
• Stay current on Medicare, Medicaid, and insurance guidelines
• This role requires travel between hospitals, healthcare facilities, and our centers. You will work closely with patients, families, and interdisciplinary teams in a fast-paced, ever-changing healthcare environment.

Minimum Qualifications:

• Nursing degree (preferred) or relevant healthcare/business background
• Current active and unencumbered state nursing license (if applicable)
• Minimum 3 years of experience in business development, admissions, or healthcare marketing
• Experience with managed care, insurance, or payer sources preferred
• Strong understanding of skilled nursing or post-acute care

Why Join Us?

• Pay rate: Competitive pay, along with holiday pay and paid time off (PTO) program.
• Innovative Purchasing Program: We offer a purchasing program that allows you to buy thousands of products (technology, furniture, clothing, etc.) and pay over time. Zero interest, no credit check, no hidden fees.
• Access to online learning 24/7: Our Learning Management System offers over 1,500 courses for senior care, health and human services industry. Use it for free to help satisfy your personal and leadership development. Data base includes MS Office and Leadership/Supervisory content. Available via computer or mobile, and many courses are offered in alternative languages.
• Phone and auto discounts: Up to 20% on employee personal wireless accounts and auto rentals through designated vendors.
• Employee Assistance Fund: You are always there for others. Let us be there for you. In unexpected catastrophic situations you can confidentially apply for help.

• Advocacy and Community Impact: At Avardis, we are not just focused on the well-being of our patients - we are committed to making a positive impact on the communities we serve. We partner with local organizations, host educational events, and advocate for policies that improve the health and lives of older adults everywhere.

Join us in creating a future where every patient is empowered to live their best life, with the support and care they deserve.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.