Procurement/Customer Service Specialist

The Opportunity

In this role, you will report to the Area Operations Manager and will work closely with the Avantor’s Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

Hourly Rate: $36

Shift: Monday - Friday, 8 am - 4:30 pm

Location: Vacaville, CA

Benefits

• Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)
• Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.
• Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount
• Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Recognition: Celebrate your peers and earn points to redeem for gifts and products 
  
  

What we’re looking for 

• Education: High school Diploma or GED required; Bachelor’s degree in Business, Supply Chain, Operations Management is a plus
• Experience: 5 years of experience in customer service, order management, or supply chain roles, preferably within a manufacturing or pharmaceutical environment.
• Collaboration Tool: Microsoft Teams experience
• Familiarity with direct materials, procurement, and supplier relationship management.
• Strong written and verbal communication skills.
• Proficiency with enterprise resource planning (ERP) systems and Microsoft Office Suite; SAP experience
• Demonstrated ability to manage multiple priorities and work in a fast-paced, deadline-driven environment.
• Analytical mindset, with excellent attention to detail and problem-solving skills.
• Collaborative team player with a focus on continuous improvement.
• Experience working in the biotechnology, pharmaceutical, or life sciences industries.
• Understanding of Good Manufacturing Practices (GMP) and relevant regulatory requirements.
• Prior experience with supplier audits and quality issue resolution.
• Familiarity with lean manufacturing principles.
• Dedicated to meeting the expectations and requirements of both internal and external customers.
• Approaches challenges analytically and creatively, identifying root causes and implementing effective solutions.
• Manages a variety of tasks and projects simultaneously, maintaining high standards of accuracy and efficiency.
• Proactively identifies issues and improvements, taking ownership and accountability for results.
  
  

How you will thrive and create an impact 

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.

In This Role You Will

• Process and monitor purchase orders for direct materials, ensuring timely and accurate entry into the ERP system (SAP).
• Track order status from placement through to delivery, proactively communicating updates and resolving issues.
• Coordinate expedited orders as necessary to support manufacturing schedules and respond to changes in demand.
• Serve as the main point of contact for Genentech’s direct material suppliers, fostering strong, collaborative relationships.
• Address and resolve supplier queries regarding orders, specifications, documentation, and shipping requirements.
• Facilitate clear communication regarding changes, delays, or issues affecting supply continuity.
• Work closely with internal teams such as Manufacturing, Quality Assurance, Planning, and Procurement to ensure material availability and resolve discrepancies.
• Coordinate with warehouse and logistics personnel to confirm timely receipt and proper documentation of shipments.
• Support the investigation and resolution of quality, quantity, or documentation issues related to direct materials.
• Maintain accurate records of all transactions, communications, and order statuses within relevant systems.
• Prepare and distribute regular reports on supplier performance metrics, order fulfillment, and inventory status.
• Support audits and compliance initiatives by providing relevant documentation in a timely and organized fashion.
• Identify opportunities to streamline order management processes and improve communication workflows.
• Participate in initiatives aimed at supplier performance improvement, cost savings, and risk reduction.
• Contribute to the development and updating of standard operating procedures (SOPs) for direct material customer service.
• Act as an advocate for Genentech’s internal manufacturing and supply chain “customers,” ensuring their direct material needs are met efficiently and reliably.
• Resolve issues quickly with a sense of urgency and professionalism, escalating concerns when appropriate.
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000 associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency

The expected pre-tax pay for this position is

$65,600.00 - $109,200.00

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.