Field Service Technician

Our mission is to exceed our customers' expectations as their most reliable, innovative, and trusted lab resource. We achieve this by partnering with customers to solve their most pressing day-to-day challenges and always holding ourselves to a higher standard of product quality, exceptional service, and unmatched support.

Avantik is seeking a Field Service Technician to join our team in the Tampa, FL area! This is an exciting opportunity for someone who excels in fixing technical issues and would like to get their foot in the door of a national medical equipment / medical supply company.

THIS POSITION DOES NOT REQUIRE EXPERIENCE WITHIN THE MEDICAL/BIOMEDICAL INDUSTRY. 2-3 years of related experience within a mechanical, technical, mechanical engineering (or similar) environment is required.

• Will be required to travel throughout Florida and the surrounding states. All travel is paid for and a company vehicle is provided.

• We are RAPIDLY GROWING and offer a competitive salary, excellent benefits package, company vehicle, uniform stipend, meal stipend and much more!

• Qualified candidates must have a valid driver license and be willing to complete a background check.

Responsibilities:

• Will be troubleshooting, diagnosing and conducting preventative maintenance on histology/pathology equipment in hospital labs, reference labs, surgery centers and private office labs.

• Respond to priority service calls and perform on-site repairs at client locations.

• Build rapport with customers. Help customers in developing procedures to streamline processes or fix user-related issues.

• Evaluate client labs for additional service opportunities.

• Generate equipment sales/service/repair leads and watch for potential consumable solutions, by attentively observing client needs while on-site.

• Complete field and/or shop repairs and compile and review paperwork.

• Maintain inventory of parts. Identify parts needed for repairs.

• Follow up with Service Coordinator to ensure service documentation is up to date and complete.

Qualifications:

• 2-3 years of related experience within a mechanical, technical, mechanical engineering (or similar) environment.

• Extensive travel throughout Florida and multiple states. All travel is paid for and a company vehicle is provided.

• COVID 19 considerations - Must be vaccinated or willing to get vaccinated within the first 45 days.

• Capable of working in a time sensitive, high pressure environment and interacting with customers / building rapport.

Avantik’s experienced team and consultative partner approach integrates consumables, service, equipment, and education so that labs focus on what matters most - having everything under control in their laboratory to deliver fast and accurate diagnoses. Avantik offers a full line of consumables and reagents for the histology labs. Avantik has serviced all brands of OEM histology lab equipment for over 40 years and offers best-in-class responsiveness and an industry leading 97% first time fix-rate.