Placement Licensure Specialist I

Essential Functions of the Job

• Process routine state board applications and requirements including but not limited to fingerprint cards, licenses, employment verifications, and credentialing for assigned HCPs
• Confirm licensure requirements are completed within timeframes for anticipated client start date
• Track applications and third-party documents for US State Licensure Boards to ensure all HCPs requirements are received within required timeframes; notify Placement Licensure Manager of any potential issues or delays
• Maintain regular communication with US State Boards for updates to HCP licensure status as well as requirements and process changes from the Board and communicate any changes to the Manager and team
• Provide regular status updates for HCPs on their application process, request items as needed and keep them informed of Board processes and timeframes
• Assist Placement Licensure Specialist II and III with processing requirements for licensure as needed which may include ordering credentialing documents, processing fingerprint, and any other requirements under direction
• Confirm all licenses are updated and uploaded into Avant’s database prior to facility start dates, to ensure these licenses remain active and updated in accordance with Joint Commission guidelines until HCP has completed the program
• Assist Placement Licensure Administrative Assistant as needed for license renewals, licensure email inbox maintenance, NURSYS eNotify set up, annual verification of licenses, and onsite fingerprinting
• Coordinate payment through internal systems for all licensure related costs and ensure any receipts and records of payment are put in the system to meet month end accounting deadlines
• Prepare international and domestic packages for shipping of documents to and from HCPs as well as other third-party agencies and ensure tracking records are accurate
• Confirm Standard Operating Procedures (SOPs) remain current, make any required changes under the direction of Placement Licensure Specialist II, III or Placement Licensure Manager
• Ensure all documents are properly uploaded and database is accurately maintained
• Assist team in any required research with support of the Placement Licensure Specialist II, III, or manager
• Attend and participate in meetings with team and/or management to discuss escalated issues and potential resolutions, as well as submit routine reports
• Communicate relevant required updated information to other departments to ensure a smooth transition for HCPs
• Provide administrative support to the Placement Licensure team as needed, ensuring all licensure and credentialing timelines are met

Marginal Functions of the Job

• Other duties as assigned

Normal Work Schedule

This is a full-time position. Standard business hours are Monday through Friday 8:00 AM to 5:00 PM. Additional time outside of these hours may be needed to complete the essential functions of the job.

Education, Training, and Experience

• High School diploma or equivalent required; Associate Degree preferred; or equivalent combination of education and experience will be considered
• Minimum of 1- 2 years in credentialing, application processing, and/or licensure related experience and/or training
• Prior experience working with state licensing boards preferred
• Ability to collaborate and work in a team environment
• Exceptional communication (written and verbal) and collaboration skills
• Proficient with Microsoft Office products, Adobe, and electronic database management

Job Level Competencies

• Technical Skills: Fundamental ability to perform technical skills required for job role. This may include the use of specific technology, knowledge of job-specific tasks and concepts, etc. Fundamental ability to determine methods and procedures on new assignments. Fundamental ability to handle routine tasks and non-routine tasks, as well as handle tasks with medium complexity with some guidance.
• Communicates Effectively: Fundamental ability to provide clear and concisely written, verbal and nonverbal communication. Develops and delivers effective communication to networks with senior internal and external personnel in own area of expertise. Experienced professional with a full understanding of the area of specialization.
• Develops Self: Fundamental ability to use and apply professional concepts in the full area of specialization. Fundamental ability to contribute to strategic initiatives within the specialization. Fundamental ability to stay current with emerging trends within the area of expertise. Fundamental ability to pursue opportunities to broaden expertise and contribute to the organization's goals.
• Customer Focus & Teamwork: Fundamental ability to collaborate and share knowledge within department. Fundamental ability to apply an understanding of customer needs and team dynamics. Fundamental ability to gather customer feedback and insights.
• Decision Making: Fundamental ability to evaluate existing solutions and alternatives to obtain the most optimal results through both routine and non routine problem solving decisions. Fundamental ability to assess risks and benefits of newly proposed solutions for routine or non-routine scenarios within the team. Fundamental ability to identify when to seek input from others.
• Innovation: Fundamental ability in the development of ideas to establish new or improve existing business processes and increase productivity. Fundamental ability to handle problems of a diverse scope within area of specialization where the analysis of data requires careful evaluation. Fundamental abilities in creativity, flexibility, continuous improvement, curiosity, experimentation, data analysis, and entrepreneurship.
• Quality & Results Oriented: Fundamental ability to take ownership of their work and set high quality standards for output that impacts the team, department, or other cross-functional partners. There may be some management oversight for corrections, adjustments, or other considerations. Fundamental ability to consistently achieve exceptional results that positively impact the team and department.
• Resourceful & Tenacious: Fundamental ability to apply Company policies, procedures, and other available resources in a creative and effective way to resolve a variety of moderate to complex issues.

Required Licenses, Certifications, and Other Specific Requirements of Law

• Health Insurance Portability and Accountability Act (HIPAA) certification and ability to obtain and maintain

Other Characteristics of the Position

Physical Demands:

• Stationary desk work for extended periods at a time
• Regularly required to communicate
• Occasional lifting of office supplies up to 20 lbs.
• Vision abilities including close vision and ability to adjust focus

Work Environment:

• This job operates in a professional office environment.
• This role routinely operates standard office equipment.

Statement of Responsibility for Confidential Data

• Has access to, and requires daily use of, confidential records.
• Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information.
• Proprietary Information and Non-Conflict Agreement required.

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. 

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.