Finance Liaison and Recovery Specialist II

Essential Functions of the Job

• Generate and distribute accurate final invoices to healthcare professionals (HCPs) exiting the program due to voluntary withdrawal or breach of contract.
• Interpret and apply contract terms to ensure appropriate implementation of penalties, repayment schedules, and other financial obligations.
• Lead the recovery process for outstanding balances by initiating timely and strategic collection efforts.
• Monitor adherence to established payment plans, proactively following up on overdue accounts to mitigate financial risk.
• Act as the primary point of contact for HCPs regarding billing inquiries, clarifying charges and facilitating resolution of payment issues.
• Communicate complex financial obligations clearly and professionally to ensure full understanding and compliance.
• Maintain comprehensive documentation of all communications, invoicing activities, and collection efforts within the GetPaid system.
• Identify and escalate high-risk accounts or complex billing disputes to appropriate internal stakeholders for resolution.

Marginal Functions of the Job

• Other duties as assigned

Normal Work Schedule

This is a full-time position. Standard business hours are Monday through Friday 8:00 AM to 5:00 PM. Additional time outside of these hours may be needed to complete the essential functions of the job.

Education, Training, and Experience

• Associate’s degree in finance, accounting, business or equivalent combination of education and experience in Accounting, Finance, or related field
• Minimum of 1 year in accounting, collections, or related experience
• Ability to develop workflows and processes to generate results
• Strong organizational skills and attention to detail, with the ability to multitask multiple priorities simultaneously, while adhering to strict deadlines
• Exceptional written, verbal, and interpersonal communication skills
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Office, Adobe,) HRIS systems, and other databases

Job Level Competencies  

•    Technical Skills: Fundamental ability to perform technical skills required for job role. This may include the use of specific technology, knowledge of job-specific tasks and concepts, etc. Fundamental ability to determine methods and procedures on new assignments.  Intermediate ability to handle routine tasks as well as non-routine tasks. Intermediate ability to handle tasks with medium complexity with limited guidance. 

•    Communicates Effectively: Intermediate ability to provide clear and concisely written, verbal and nonverbal communication. Develops and delivers effective communication to networks with senior internal and external personnel in own area of expertise. Experienced professional with a full understanding of the area of specialization. 

•    Develops Self: Fundamental ability to use and apply professional concepts in the full area of specialization. Fundamental ability to contribute to strategic initiatives within the specialization. Fundamental ability to stay current with emerging trends within the area of expertise. Fundamental ability to pursue opportunities to broaden expertise and contribute to the organization's goals. 

•    Customer Focus & Teamwork: Fundamental ability to collaborate and share knowledge within department.  Fundamental ability to apply an understanding of customer needs and team dynamics. Fundamental ability to gather customer feedback and insights. 

•    Decision Making: Intermediate ability to evaluate existing solutions and alternatives to obtain the most optimal results through both routine and non-routine problem-solving decisions. Intermediate ability to assess risks and benefits of newly proposed solutions for routine or non-routine scenarios within the team. Intermediate ability to identify when to seek input from others. 

•    Innovation: Intermediate ability in the development of ideas to establish new or improve existing business processes and increase productivity. Intermediate ability to handle problems of a diverse scope within area of specialization where the analysis of data requires careful evaluation. Intermediate abilities in creativity, flexibility, continuous improvement, curiosity, experimentation, data analysis, and entrepreneurship. 

•     Quality & Results Oriented: Fundamental ability to take ownership of their work and set high quality standards for output that impacts the team, department, or other cross-functional partners. There may be some management oversight for corrections, adjustments, or other considerations. Fundamental ability to consistently achieve exceptional results that positively impact the team and department. 

•     Resourceful & Tenacious: Intermediate ability to apply Company policies, procedures, and other available resources in a creative and effective way to resolve a variety of moderate to complex issues. 

Required Licenses, Certifications, and Other Specific Requirements of Law

• Health Insurance Portability and Accountability Act (HIPAA) certification and ability to obtain and maintain

Other Characteristics of the Position

Physical Demands:  

• Stationary desk work for extended periods at a time 

• Regularly required to communicate 

• Infrequently lifting of office supplies up to 20 lbs. 

• Vision abilities including close vision and ability to adjust focus 

Work Environment: 

• This job operates in a professional office environment.  

• This role routinely operates standard office equipment.  

Statement of Responsibility for Confidential Data

• Has access to, and requires daily use of, confidential records.
• Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information.
• Proprietary Information and Non-Conflict Agreement required.

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. 

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.