What are the responsibilities and job description for the Customer Care Representative position at Avangrid and Careers?
Job Info
POSITION: Customer Care Representative
NUMBER OF OPEN POSITIONS: 4
LOCATION: CMP - ME - Augusta - General Office
STARTING RATE: $25.88/Hourly
Responsibilities
- Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic).
- Processes applications for service and extension of facilities. Responds to customer inquiries and complaints (i.e. bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner.
- Responds to maintenance concerns and emergencies during storm restoration.
- Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines (customer may include attorney, collection vendors, and/or insurance companies).
- Records online entries of customer transactions into set operating systems.
- Provides account information to customers and explains bill service policies and customer rights.
- Able to work effectively with all areas of the Company to obtain pertinent information to serve customer.
- Conducts credit and collection work as necessary, including deposits, final/charge off collection, Sundry and Legal.
- Receives and logs customer inquiries, complaints, and requests for adjustments on residential and small business or industrial accounts.
- Initiates service orders, WMS orders and performs associated action, as requested.
Skills and Requirements
- High School diploma/GED equivalent.
- Associate degree, BA/BS in related field of study is preferred.
- Good communication skills, both oral and written.
- Strong customer service orientation.
- Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
- Strong problem-solving skills.
- Able to work flexible schedule, as well as be available during storm/emergency situations.
- Works well within a team.
- MS Office skills
- CSSGUI, WMS, Sundry Billing (where applicable).
- Knowledge of billing, collections and filed tariffs is a plus.
- Knowledge of MPUC Chapter 815, understanding of legal process/credit reporting requirement, bankruptcy codes and rules (where applicable).
- Must be pre-qualified for this position. Applicants may take pre-qualification test during screening process.
Competencies
- Be a role model
- Be agile
- Collaborate and Share
- Develop Self & Others
- Empower to grow
- Focus to achieve results
- Technical Skills
Company:
CENTRAL MAINE POWER CO
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at
careers@avangrid.com
.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.
Job Posting End Date:
January-30-2026Salary : $26