What are the responsibilities and job description for the IT Support Engineer position at Avanciers Inc.?
Avanciers is seeking a highly skilled: IT Support Engineer to join our team for an exciting long-term contract with one of our esteemed clients, based in Bethesda, MD (Hybrid) Role.
IT Support Engineer
Bethesda, MD (Hybrid)
6 Months Contract
Jd
IT Support Engineer
Bethesda, MD (Hybrid)
6 Months Contract
Jd
- Provide Tier 1 2 IT support, endpoint management, and employee onboarding/offboarding for a distributed workforce.
- Administer cloud and SaaS platforms, including SSO, MFA, user access, and IT asset management.
- Utilize ServiceNow/Jira Service Management, Jamf, and Intune to manage tickets, devices, and support operations.
- Develop automation scripts using Python and PowerShell, with basic SQL knowledge for reporting and ticket analytics.
- Lead service desk activities by managing support queues, meeting SLAs, and coordinating a small IT support team.