What are the responsibilities and job description for the Desktop Support Engineer position at Avance Consulting?
We are seeking a Desktop Support Engineer with strong experience in desktop management, end-user support, troubleshooting, imaging, mobile device support, and network/printer support. The ideal candidate will provide technical support for enterprise users, maintain endpoint devices, and ensure high-quality end-user computing support.
Key Responsibilities
Desktop & End-User Support
- Provide support for desktops, laptops, mobile devices, and end-user computing environments.
- Perform installation, configuration, imaging, and deployment of devices.
- Support Windows operating systems including Windows 10 / Windows 7 environments.
- Troubleshoot hardware, software, and OS-related issues.
Device Management & Troubleshooting
- Support:
- Laptop/Desktop Management
- Mobile Device Management (MDM)
- Server and basic Network support
- Troubleshoot desktop management tools and endpoint management software.
- Support manufacturing/business-critical applications.
Printer & Network Support
- Diagnose and resolve printer issues.
- Troubleshoot connectivity, network access, and related end-user issues.
- Support shared devices and peripheral hardware.
Application Support
- Support Office 365 applications and enterprise productivity tools.
- Assist with application installation, packaging, updates, and support.
- Support image management using MDT (preferred).
Required Skills
- Desktop Support / Desktop Management
- Imaging and Deployment
- Windows 10 / Windows 7 Support
- Office 365 Support
- Laptop/Desktop Troubleshooting
- Mobile Device Support
- Printer Support
- Network Troubleshooting
- Server Support (basic administration)
- Endpoint Management Tools
- Manufacturing Application Support
Good to Have
- PowerShell or scripting knowledge
- Application Packaging
- MDT (Microsoft Deployment Toolkit)
- Mobile Device Management tools
- Strong customer service orientation
- Research and troubleshooting mindset
- Team collaboration skills
- Strong communication skills
Preferred Qualifications
- Experience in enterprise desktop support environments
- Knowledge of hardware/software lifecycle support
- Exposure to ITIL / ticketing tools is a plus