What are the responsibilities and job description for the Customer Service Representative position at Avalonvi?
About Us
At Avalonvi, we specialize in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences.From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.
Job Summary
We are seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide a professional and positive experience. This entry-level opportunity is ideal for someone who enjoys helping people, communicating clearly, and developing strong customer service and relationship-building skills.
Responsibilities
- Listen carefully to customer needs and provide helpful information.
- Identify customer needs and recommend appropriate products or solutions.
- Address routine customer questions and concerns.
- Communicate product and service information clearly and accurately.
- Assist with customer follow-ups and relationship-building activities.
- Support customer satisfaction and engagement initiatives.
- Assist with promotional and customer outreach activities.
- Maintain accurate records of customer interactions and follow-ups.
- Communicate customer feedback and questions to appropriate team members.
- Help create a welcoming and positive customer experience.
- Collaborate with team members to achieve customer service objectives.
- Participate in ongoing training and professional development.
Qualifications
- High school diploma or equivalent required.
- Strong communication and interpersonal skills.
- Friendly, professional, and customer-focused attitude.
- Strong listening and problem-solving abilities.
- Positive attitude and willingness to learn.
- Good organizational and multitasking skills.
- Comfortable interacting with customers and the public.
- Reliable, adaptable, and self-motivated.
- Previous customer service, sales, retail, hospitality, or office experience is a plus but not required.
Benefits
- Paid training
- Career advancement opportunities
- Professional development programs
- Supportive team environment
- Hands-on customer service experience
- Performance-based growth opportunities
- Employee recognition programs
- Ongoing mentorship and coaching
Salary : $3,825 - $4,475