Systems Adoption Specialist (User Adoption & Training)

Overview

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

The Role

The Systems Adoption Specialist plays a key role in supporting both community and departmental operations by promoting the effective and consistent use of policies, procedures, and digital tools.

This position helps associates by helping them confidently understand, adopt, and utilize AvalonBay’s core operational systems. Additionally, the role provides onboarding assistance during acquisitions and lease-ups and occasionally contributes to training efforts. A strong working knowledge of property management software applications will help ensure success in this position.

Essential Job Functions

• Provide friendly, solution-focused guidance to associates who need help navigating systems, completing workflows, or understanding best practices.
• Develop training materials and resources that assist Associates to operate within compliance and in accordance with AVBs policies and procedure. May support efforts in defining quality assurance criteria.
• Assist with lease-up and acquisition onboarding, ensuring that AvalonBay systems are set up for new communities and ensuring new associates feel confident using AVB systems from day one.
• Participate in User Acceptance Testing (UAT) for new digital products and initiatives.
• Act as a member of the fraud prevention group by supporting proper use of AVB’s fraud-prevention tools and help manage fraud-related tickets and inquiries.
  
  
  

Non-Essential Functions

All other tasks assigned by the manager.

Education

Minimum Qualifications:

• Bachelor’s degree in business administration, Management, or a related field preferred.
• High School diploma (or equivalent) is required
  
  
  

Experience

• Minimum 1 years of experience in multi-family property management, real estate, hospitality, or retail preferred.
• Minimum 1 years of experience on one or more of AvalonBay’s software applications is a plus
  
  
  

Knowledge, Skills and Abilities

• Strong verbal and written communication skills, with the ability to create reports and deliver presentations and work across different teams.
• Strong analytical skills to review reports, interpret data, and prioritize tasks.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to operate general office equipment (computer, telephone, copier, fax machine)
• Demonstrates basic familiarity with AvalonBay’s software applications and is actively developing proficiency in tools such as DocuSign, Workday, App Lease, Salesforce, and the Resident Portal. Shows a willingness to learn and expand knowledge across multiple systems used in daily operations. Experience in system testing, troubleshooting, and user support for technology platforms.
• Strong attention to detail in compliance monitoring, training needs identification, and quality assurance.
• Willingness and ability to travel locally between sites and occasionally travel outside the immediate area, and which may include overnight stays.
  
  
  

Physical Demands

• Office-based environment with occasional travel.
  
  
  

Working Environment

• Normal office environment
  
  
  

Training

• Satisfactory completion of AVB’s new hire orientation within 30 days of employment or the first training session offered after employment.
• All System and Facilitation-related training
• Any other applicable training assigned by the manager.
  
  
  

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We Offer

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

Applications are being accepted on an ongoing basis.

AvalonBay does not require or request that you provide any information that identifies your age, date of birth, or dates of school attendance or graduation. Please redact this information prior to the submission of your application and/or leave these fields incomplete on your application.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)