What are the responsibilities and job description for the Front Desk Manager position at Avalon Medical Center?
Job Overview
Our busy and growing medical practice is seeking a compassionate, organized, and detail-oriented Front Desk Manager to lead the front office team. As the first point of contact for patients, the ideal candidate will create a welcoming and professional environment while managing day-to-day administrative functions efficiently. This role is essential to ensuring a smooth patient experience and supporting the overall operations of our clinical team.
Key Responsibilities
- Greet and check in patients in a warm, courteous manner while ensuring timely registration and accurate intake of information.
- Manage multi-line phone systems, schedule appointments, handle referrals, and direct calls to appropriate clinical or administrative staff.
- Coordinate provider calendars and confirm upcoming appointments to minimize scheduling conflicts and maximize efficiency.
- Maintain an organized, HIPAA-compliant front desk area and ensure patient materials and forms are readily available.
- Assist with provider schedule preparation.
- Deliver outstanding customer service by addressing patient inquiries, resolving concerns, and supporting a patient-first culture.
- Perform general administrative duties such as insurance verification, data entry, patient correspondence, and filing.
- Uphold patient confidentiality and ensure compliance with medical office policies and healthcare regulations.
Qualifications
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced clinical environment.
- Experience with medical office phone systems and scheduling software is preferred.
- Knowledge of EclinicalWorks (eCW)
- Bilingual candidates are strongly encouraged to apply to better serve our diverse patient population.
- Excellent interpersonal and communication skills with a commitment to patient care.
- Proficiency with computers and Microsoft Office Suite.
- Previous experience in a medical front desk, receptionist, or administrative role is highly desirable.
Why Join Us?
As our Front Desk Manager, you will be a key part of a caring and supportive team dedicated to providing high-quality patient care. If you are passionate about making a difference in people’s lives and thrive in a structured, service-focused setting, we’d love to hear from you.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- eClinicalWorks: 1 year (Required)
Ability to Commute:
- New Windsor, NY 12553 (Required)
Ability to Relocate:
- New Windsor, NY 12553: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $30
