Front Desk Agent – Avalon Inn

Job Summary

Join our dynamic hospitality team as a Front Desk Agent, where you will be the welcoming face and first point of contact for our guests. Your energetic and professional approach will ensure each guest feels valued and cared for from check-in to check-out. You will handle reservations, guest inquiries, and provide exceptional customer service to create memorable experiences. This role offers an exciting opportunity to showcase your hospitality management skills, multilingual abilities, and passion for guest relations in a vibrant hotel environment. Your proactive attitude and attention to detail will contribute to smooth operations and guest satisfaction at all times.

Responsibilities

• Greet guests warmly upon arrival, ensuring a positive first impression and seamless check-in experience
• Manage reservations efficiently using property management systems (PMS)
• Handle guest inquiries via phone, email, or in person with professionalism and enthusiasm, providing accurate information about hotel services and local attractions
• Assist guests with special requests, room changes, or concerns while maintaining excellent customer service standards
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly
• Conduct night audit procedures when scheduled, balancing accounts and preparing reports for management
• Follow hotel emergency procedures confidently to ensure safety and security of guests and staff at all times

Qualifications

• Proven experience in hospitality management or front desk operations within a hotel or resort setting
• Strong customer service skills with the ability to problem-solve quickly and effectively
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations
• Familiarity with hospitality reservation systems
• Excellent phone etiquette and communication skills across multi-line phone systems
• Knowledge of hotel emergency procedures and guest safety protocols
• Previous experience with night audit procedures is a plus
• Ability to work flexible hours including evenings, weekends, and holidays in a fast-paced environment

Join us in delivering exceptional hospitality experiences! We value energetic professionals who thrive on creating welcoming atmospheres for every guest. Your dedication will help foster memorable stays while advancing your career in the vibrant world of hotel management.

Work Location: In person