What are the responsibilities and job description for the Technology Support Administrator position at Avalon Administrative Services LLC?
About Avalon Healthcare Solutions:
Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments.
Supporting over 30 health plans and 90 million members nationwide, Avalon partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time. Our flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support—driving measurable value, reduced waste, and improved clinical outcomes.
With unmatched scientific rigor, deep clinical expertise, and a performance-based model, Avalon is redefining how diagnostics power personalized care and healthcare value.
Learn more at www.avalonhcs.com.
You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.
For more information about Avalon, please visit www.avalonhcs.com.
Avalon Healthcare Solutions is an Equal Opportunity Employer - Vet/Disability.
This position description is subject to change at any time. As determined by the company based upon business needs, an employee in this position may be required to perform duties and take responsibility for work other than as described in this document.
About the Technology Support Administrator Position:
The Technology Support Administrator will provide technical expertise to the IT Support Team and organization, ensuring the delivery of high-quality technical support to Avalon employees and clients. The Technical Support Administrator will be expected to incorporate approved AI technologies into daily workflows to accelerate troubleshooting, improve documentation, identify patterns, automate repetitive tasks, and increase the overall effectiveness of Technical Support. The ideal candidate will have a strong background in troubleshooting complex technical issues and programming experience.
This position is eligible for remote work, but quarterly travel will be required to Avalon's corporate office located in Tampa, Florida.
Technology Support Administrator – Essential Functions and Responsibilities:
- Identify, troubleshoot, and resolve complex technical issues raised by Avalon employees, Clients and resolve escalations from the IT Support Team
- Technical Support Specialist will have more responsibilities, including assisting the Windows Server Administrator in managing and maintaining our Windows environment
- Document and maintain a knowledge base of technical issues and solutions for reference by the technical support team
- Participate in ongoing training and professional development to stay up-to-date on new technologies and products
- Continuously evaluate and improve technical support processes and procedures to ensure high-quality support delivery to clients
- Monitor and achieve SLAs and KPIs to ensure customer satisfaction and maintain service standards
- Assist the Applications Systems Administrator in managing Azure AD, Intune, Exchange, and SharePoint.
- Perform more advanced troubleshooting of laptops and other systems making adjustments within scope of responsibility
Technology Support Administrator – Minimum Qualifications:
- Minimum of 12 months professional experience as a technical support technician
- HS Diploma or GED
- Any IT or Technical Certificate is a strong plus
- Strong working knowledge of AI, particularly Claude/Anthropic
- Must be proficient in Windows and MS Office environment. Linux admin skills a strong plus.
- Must have an ability to work at home, such as a quiet workspace and reliable internet access.
- Working knowledge of MS Windows operating systems required.
- Must be able to pass a technical interview for basic Windows skills
- Working knowledge of SQL and JAVA.
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels
- Excellent problem-solving, team and time management skills
- Is resourceful and proactive in gathering information and sharing ideas
- Soft Skills in communications and dealing with users is required.
- Strong communications and people skills
- Able to work shifts between 8am-12am EST (training hours until proficient to support normal shift will be between 8am-7pm at corporate office in Tampa)
- Able to work occasionally flexible hours to support staffing gaps in 24x7x365 Support Desk
- Experience Developing and Reporting SLA’s metrics
- Experience working with a ticketing system such Jira Service Desk
- Experience training staff and users
Technology Support Administrator – Preferred Qualifications:
- Education or Equivalent Experience: Bachelors (4-year) degree is preferred but not required.
- Will consider relevant work experience in lieu of education
- Will consider IT and Security Certifications in lieu of work experience
- Preferred Experience: 1-3 years general IT support experience.
- Preferred PowerShell Scripting: basic skills
- Preferred Diverse Technical Skills across multiple subject areas
- Working knowledge of Healthcare’s HIPAA Administrative Simplification policies and procedures for Privacy and Security