Network Operations Center (NOC) Engineer

Company Times: 24/7 Services

Position: NOC Engineer

Shift: Mon - Fri, 9am - 6pm; plus on-call rotation

About AVAJEN

AVAJEN serves as a dedicated IT department, taking ownership of everything from systems and networks to security, data protection, and daily support. With a performance-based model, clients pay only for work completed-every hour documented for full accountability. Our focus on strong security standards, quality execution, and forward-thinking solutions ensures our client's IT environment runs smoothly.

Working at AVAJEN means being part of a high energy team, in a growth-focused environment where adaptability and collaboration are key. Our team embraces challenges with optimism, values open communication, and works together to deliver impactful solutions.

AVAJEN is seeking a self-starter to join our team as a NOC Engineer. The ideal candidate will have at least 1 year of experience in a help desk or technical support role and a commitment to exceptional service. Primary responsibilities include providing technical support, troubleshooting, and remote monitoring.

We value team members who are responsible, adaptable, and knowledgeable—ready to tackle challenges and deliver innovative IT solutions. 

Job Responsibilities:

• Respond to customer inquiries via phone, email, and in-person interactions
• Diagnose and resolve technical issues related to hardware, software, and network systems
• Document and track all customer support requests and technical issues in our ticketing system
• Work with clients in their offices, remotely, and from the AVAJEN office *May have to drive to multiple locations within a day*
• Upgrade RAM and hard drives
• Build PCs
• Deliver and install hardware
• Setup workstations and accounts for our clients when they have new hires
• Log 30hrs of billable time per week
• Manage your queue of rolling support tickets
• Collaborate with other IT team members to resolve complex technical problems
• Follow established procedures for logging and tracking customer support requests

Technical Requirements:

• At least one year of aligned experience
• Basic knowledge of hardware, software, and network systems
• Basic knowledge of Active Directory
• Basic knowledge SharePoint/OneDrive
• Experience with Mimecast
• Experience with Microsoft Troubleshooting
• Ability to work independently, research, and test new solutions prior to escalating
• CompTIA A Certificate (or equivalent)

Business Requirements (Plus traits that will help you be successful in this role)

• Concise verbal and written communication
• Ability to communicate technical information to non-technical users
• Detail - Oriented
• Time Management
• DL and reliable transportation
• Able to lift up to 50lbs
• Able to climb ladders for hardware installations

Benefits: (After 60 Days)

• PTO
• 401k
• Medical, Dental, and Vision Insurance
• Certificate Reimbursement Program (Up to $300 reimbursement per CompTIA and Cisco exams)
• Client and Employee Referral Program

Self-starters are highly valued in our business, and employees are encouraged to take ownership of their work and contribute their unique perspectives and ideas. They are empowered to make decisions and take initiative, with a sense of accountability and responsibility for their outcomes. Our training approach at AVAJEN is an immersive onboarding with immediate access to real-world challenges and responsibilities. Our goal is to quickly encourage self-sufficiency and resourcefulness by allowing new employees to problem solve and take risks. All training is on the job.