What are the responsibilities and job description for the Contact Center Advocate | Full-Time position at Avadian Credit Union?
Description
Primary Job Role: Serve as a liaison between members and the Credit Union to assist members with their Credit Union needs. Provide account information to members, and promote and cross-sell Credit Union products and services.
Functions and Responsibilities:
- Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries. Follow-up on services offered to each member in a timely manner.
- Actively listen and ask questions to determine the most appropriate solution for individual members' needs in accordance with established service quality standards.
- Access, input, and retrieve member information in core system and other supporting operating systems.
- Make concerted effort to handle all matters at the first point of contact.
- Consistently maintain basic knowledge of Avadian's products and services in order to provide appropriate assistance as well as effectively cross-sell.
- Effectively manage time off the phones to meet job requirements.
- Work on Saturdays as assigned
- Perform other duties as assigned by the supervisor and officers of the credit union.
Requirements
Basic Requirements:
- Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
- Must be able to operate calculator, computer systems, phone/voice mail system, and all other equipment necessary to perform job.
- Must have the proven ability to provide quality service to our members.
- Must be able to understand the importance of positive voice tones and express oneself clearly.
- Must be able to handle high levels of stress.
- Working hours are from 8:00 AM to 5:00 PM CST. Saturday rotations are required from 9:00 AM to 1:00 PM CST.
Experience: Minimum of one year of similar or related experience preferably in a financial institution preferred.
Experience: A high school education or GED
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Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.
Avadian Credit Union is an Equal Opportunity Employer.
Salary : $20