What are the responsibilities and job description for the Front Desk Agent Hotel Night Audit position at Ava Lodging?
Benefits:
- Competitive salary
- Employee discounts
- Free uniforms
Full Job Description
3rd Shift, 11 PM-7 AM
3rd Shift, 11 PM-7 AM
JOB OVERVIEW:
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
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DUTIES & RESPONSIBILITIES:
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DUTIES & RESPONSIBILITIES:
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Issue, control and release guest safe-deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Promote team work and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
QUALIFICATIONS AND REQUIREMENTS:
High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English.
Other languages preferred.
Other languages preferred.
This job requires ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
Other:
- Will be required to work nights, weekends, and/or holidays.
Job Type: Full-time
Pay: $12 per hour (depending on experience)
Benefits:
- Employee discount
- Paid time off (1st Anniversary)
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location:
- One location
Salary : $11 - $14