Field Service Representative II

Worker Type

Regular

Summary

Job Description

The Field Service Representative II (FSR II) reports directly to the Field Services Manager and is tasked with supporting flight demonstrations, customer service visits, business development activities, training events, and monitoring the internal team calendar. This role primarily involves planning and executing flight demonstrations and training events, independently if necessary. The position requires frequent travel within the continental US and internationally and involves working closely with engineering, technical support, Business Development, and Program Managers to ensure course materials and instruction reflect current AV products.

Duties

• Perform demonstrations and training in support of AV’s product lines
• Coordinate directly with all agencies and customers, internal & external, to plan and coordinate support for flight training and demonstration events
• Assist in leading team to accomplish mission by providing goals to team members
• Maintain extensive knowledge of AV’s products/services and current operational procedures
• Work closely with Export/Trade Compliance
• Represent AV’s products and services as a subject matter expert
• Work with customers to understand CONOPS and shape how AV’s products provide solutions
• Perform CONUS/OCONUS flight and ground demonstrations
• Perform CONUS/OCONUS customer service visits
• Perform Field Operations training events
• Perform FSR deployments CONUS/OCONUS
• Capture critical information for input into after-action reports and lessons learned databases
• Other duties as assigned
• Work on problems of limited scope; follow standard practices and procedures in analyzing situations
  
  

Basic Qualifications (Required Skills & Experience)

• U.S. Citizenship required with the ability to obtain US government security clearance
• 2 to 5 years relevant experience
• 3 years of Field Operations Instructor experience
• Knowledgeable in military tactics, operations, GPS and Navigation utilizing map and compass
• Demonstrate above average computer skills and proficiency with office software, productivity tools, and relevant flight software
• Clean driving record required
• Available to travel up to 75% CONUS and/or OCONUS
• High school diploma (Relevant Bachelor’s degree preferred)
• Current FAA Part 107 Remote Pilot Certificate
  
  

Other Qualifications & Desired Competencies

• Strong communication, active listening, judgement, decision-making, critical thinking, complex problem-solving, and presentation skills
• Military experience preferred: Special Operations Forces, Infantry, Unmanned Aircraft Operations or maintenance background highly preferred
• Use critical thinking to look beyond the immediate situation, explore multiple potential paths and adapt decision-making style based on the situational circumstances
• Assess the degree of risk and opportunity in plans or actions and take appropriate action to mitigate them or make plans to build on the opportunity
• Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties, and at times be able to work autonomously
• Display strong initiative and drive to accomplish goals and meet company objectives
• Focus on teamwork and puts the success of the team above one's own interests
• When available, assist AV main office locations with logistics, equipment preparation, and other duties necessary to accomplish AV’s mission objectives
• Must have the ability to work with little or no supervision and exercise independent judgment on a regular basis
• Effectively lead, train and mentor small groups of students in meeting course objectives
• Has strong communication skills as well as interpersonal skills with the ability to work well with others across disciplines
  
  

Physical Demands

• Lift and/or move between 70-100 lbs. of cases of varying size (Frequent)
• Lift up to 100 pounds as well as objects of varying sizes for shipment to & set up at various customer training sites (Occasional)
• Able to work outdoors in extreme weather conditions and traverse across uneven ground and varying terrain (Constant)
• Stand and/or sit for long periods of time (Frequent)
• Balancing, handling, fine manipulation and grasping (Frequent)
• Repeatedly throw objects up to 16lbs over shoulder (Frequent)
• Good manual dexterity to assemble and disassemble product (Frequent)
• Crouching, reaching and keying (Frequent)
• Climbing, stooping, kneeling, feeling, overhead lifting (Occasional)
  
  

Clearance Level

Secret

The Salary Range For This Role Is

$30 - $43

AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

ITAR Requirement

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment’s determination that it will be able to obtain an export license in a time frame consistent with AeroVironment’s business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR

• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
  
  

Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: http://www.avinc.com/myavbenefits.

We also encourage you to review our company website at http://www.avinc.com to learn more about us.

Principals only need apply. NO agencies please.

Who We Are

Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we’ve been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world’s most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution’s permanent collection in Washington, DC.

Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty – and succeed.

What We Do

Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company’s hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition.

We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status.

ITAR

U.S. Citizenship is required. Secret or Top Secret clearance, or the ability obtain a clearance is desired.