Veterinary Receptionist - Experienced

Veterinary Receptionist (Full-Time / Part-Time)

AV Veterinary Center – Lancaster, CA

Join Our Team!

AV Veterinary Center is seeking an energetic, compassionate, and highly organized Veterinary Receptionist to be the welcoming face of our hospital. We are looking for someone who thrives in a fast-paced environment, genuinely enjoys helping people and pets, and takes pride in providing exceptional customer service.

If you're dependable, professional, and love working with both animals and people, we'd love to meet you!

What You'll Do

As a Veterinary Receptionist, you will play a vital role in ensuring our clients and patients receive outstanding care from the moment they walk through our doors.

Responsibilities include:

• Greet clients and patients with a warm, friendly, and professional attitude
• Answer a multi-line phone system promptly and professionally
• Schedule appointments efficiently while maximizing doctor schedules
• Check clients in and out accurately
• Process payments and maintain balanced cash drawer procedures
• Maintain accurate patient records using veterinary software (Cornerstone experience is a plus)
• Respond to emails, text messages, and online appointment requests
• Educate clients on preventive care, wellness plans, medications, and hospital services
• Communicate clearly with doctors, technicians, and support staff
• Obtain and verify patient histories when appropriate
• Keep the reception area clean, organized, and welcoming
• Assist with administrative tasks, filing, scanning, and inventory as needed
• Handle difficult situations with professionalism, empathy, and composure
• Support other departments when business demands require teamwork

We're Looking For Someone Who Is

• Friendly, outgoing, and enjoys interacting with people
• Compassionate toward both clients and animals
• Reliable, punctual, and dependable
• Professional in appearance and communication
• Highly organized with excellent attention to detail
• Able to multitask without sacrificing accuracy
• Comfortable working in a fast-paced, sometimes high-stress environment
• Efficient with excellent time management skills
• Positive, coachable, and willing to learn
• Self-motivated and able to work independently as well as with a team
• Able to remain calm and professional during emergencies

Qualifications

• Veterinary reception experience preferred, but we are willing to train the right candidate
• Customer service experience required
• Bilingual (English/Spanish) strongly preferred
• Computer proficiency required
• Experience with veterinary software (Cornerstone or similar) is a plus
• Excellent verbal and written communication skills
• High school diploma or equivalent

Physical Requirements

• Ability to sit, stand, bend, and walk throughout the workday
• Ability to lift up to 25 pounds occasionally
• Ability to work around animals of various sizes and temperaments
• Ability to use standard office equipment, including computers, phones, and printers

Why Join AV Veterinary Center?

At AV Veterinary Center, we're more than just a veterinary hospital—we're a team dedicated to providing exceptional medicine and outstanding client service. We believe in teamwork, continuous learning, and creating a positive work environment where every employee is valued.

Whether you're an experienced veterinary receptionist or looking to grow your career in veterinary medicine, we offer the opportunity to learn, develop, and make a meaningful difference every day.

Benefits (Full-Time Employees May Be Eligible)

• Competitive pay based on experience
• Paid training
• Employee pet care discounts
• Opportunities for advancement
• Continuing education opportunities
• Supportive team environment

Schedule

• Full-Time or Part-Time
• Weekends and some holidays required
• Day, evening, and rotating shifts as needed

Pay: $16.90 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17 - $19