What are the responsibilities and job description for the Inside Sales Specialist position at avô Transportation & Language Solutions?
Company Description avô Transportation & Language Solutions is the fastest growing provider of non-emergent transportation and language services, designed by experienced industry professionals who understand the unique needs of each customer. The company offers a fully customizable, customer-centric service delivery model focused on consistent, reliable results. With deep expertise in the workers’ compensation marketplace, avô’s leadership brings modern, quality-focused solutions to clients. The team emphasizes open communication, professional service, and rapid implementation of customer-specific requirements. Their combined transportation and language experience enables avô to respond quickly and effectively to evolving customer needs.
Role Description The Inside Sales Support Specialist role is a full-time remote/hybrid position responsible for supporting sales growth, pipeline development, and customer engagement for avô Transportation & Language Solutions. This role partners closely with the sales team to identify and qualify new opportunities, research prospective clients, maintain accurate CRM records, and support follow-up activity throughout the sales cycle. Day-to-day responsibilities include coordinating outreach campaigns, preparing sales materials and proposals, scheduling meetings, tracking pipeline activity, and helping ensure timely communication with prospects, customers, and internal stakeholders. The Inside Sales Support Specialist also assists with reporting, lead management, customer service inquiries, and sales process administration to help improve responsiveness, order accuracy, and overall sales team efficiency. This position requires strong organization, attention to detail, professional communication skills, and the ability to work collaboratively in a fast-paced, customer-focused environment.
Qualifications
- Candidates should possess strong Inside Sales and Lead Generation skills to identify prospects, build pipelines, and convert opportunities into closed business.
- Candidates should possess excellent Customer Service and Customer Satisfaction skills to nurture relationships, resolve issues, and support client retention.
- Candidates should possess clear and professional Communication skills, including active listening, persuasive speaking, and concise writing.
- Experience working in a remote environment with disciplined time management, organization, and self-motivation.
- Proficiency with CRM tools and basic productivity software (e.g., email, spreadsheets, online meeting platforms).
- Prior experience in transportation, language services, healthcare, or workers’ compensation industries is preferred.
- High school diploma or equivalent required; additional education in business, sales, or related fields is a plus.