What are the responsibilities and job description for the Bilingual Customer Service Representative (Fluent Spanish/English) position at AV Staffing Solutions?
We’re partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish/English speakers who are calm under pressure, great with people, and comfortable helping customers with basic technical issues.
If you love solving problems, enjoy helping others, and want a remote role with growth potential, this could be a great fit.
What You’ll Do
Customer Service (Top Priority)
- Deliver outstanding, professional service on every call and chat
- Greet customers warmly, verify their identity, and actively listen
- Show empathy and patience with frustrated or upset customers
- Explain solutions clearly in both Spanish and English
- Set clear expectations and confirm the customer’s issue is resolved
Technical Support
- Troubleshoot internet connectivity, Wi-Fi, and device issues
- Provide Level 1–2 support using tools such as Freshdesk, Sonar CRM, and other networking tools
- Document all interactions accurately and follow internal procedures/SLAs
- Escalate complex issues to senior technicians when needed
What You Bring
- FLUENT Spanish and English—able to explain complex information clearly in both languages
- Strong typing skills (50 WPM) and comfort working quickly on a computer
- Ability to multitask—navigate and update multiple systems/applications while engaging with customers
- 1 year of customer service experience (call center experience strongly preferred)
- Strong customer service skills—patient, empathetic, calm, and professional
- Willingness to work overnights, weekends, and rotating schedules in a 24/7 environment
- Reliable wired internet connection and a quiet, distraction-free workspace
- Updated desktop or laptop computer
- Prefer location within 50 miles of Ocala, FL
Pay
- $14–$17/hour depending on experience
- Overtime pay available
- Paid training
- Fully remote once trained (must still be within the local radius)
- Professional development and potential for full-time conversion based on performance
Schedule
This is a 24/7 operation, including weekends.
Work Saturday & Sunday 3 weekdays
Shifts times: 9am–6pm, 10am–7pm, 2pm–11pm, or 3pm–12am
- Two 15-minute breaks and one 30-minute break per shift
- Flexibility to cover other shifts when needed is a plus
Ready to apply?
If you’re a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues, we want to hear from you.
Apply now to join a customer-focused, remote-friendly team!
Benefits:
- Work from home
Work Location: Remote
Salary : $14 - $17