Help Desk Technician

AV Squad is a creative advertising agency specializing in entertainment marketing. Since our inception in 2004, our goal has remained unchanged: We strive to create outstanding, attention-grabbing content that tells an effective story. Our work resonates with today’s clever and diverse audiences. We believe in our work and love what we do. We pride ourselves on our congenial and collaborative culture and establishing an environment where creativity flourishes at every opportunity. Our passion for our work and commitment to our clients has positioned AV Squad as an industry leader.

If you have what it takes to work in our extraordinary environment, delivering extraordinary work, we want to hear from you.

Position Summary

AV Squad is looking for a customer-facing, enthusiastic IT professional to join its ranks. Applicants should have 1-2 years of experience, ideally with a background supporting creative users in an agency environment. The ideal candidate is happy to be on the front lines, a natural problem solver, strong communicator, and self-starter with an innate willingness to learn about new systems, software, and hardware solutions. This is a TEAM role, where an individual can learn from an experienced set of individuals while working in a collaborative environment with support from their IT counterparts. The shift is 10am – 7pm.

Essential Functions & Key Responsibilities

· Diagnose and resolve common software and hardware issues by carefully understanding user concerns.

· Communicate clearly and effectively, both verbally and in writing, to explain problems and solutions to technical and non-technical users.

· Support Adobe Creative Cloud basics (Premiere, Photoshop, Illustrator, InDesign).

· Setup and configure hardware, peripherals, and software.

· Provide telephone, in-person, and remote support to end-users.

· Participate in an on-call rotation for after-hours support and weekend maintenance windows.

· Perform other duties as assigned.

Beneficial Skills and Experience

· IT support experience for 2 years.

· Familiarity with Windows and macOS operating systems.

· Ability to lift 50 lbs.