Account Executive (AV Integration & Managed Services)

Job Title: Account Executive (AV Integration & Managed Services)

Location: Detroit, MI; Travel Required

Position Type: Full time permanent

Summary:
The Account Executive is responsible for generating new business and expanding existing client relationships within the Audio-Visual (AV) Integration and Managed Services space. This is an outside sales role requiring a consultative approach to identify customer needs and deliver tailored solutions, including hardware, software, design, installation, and ongoing support services.

The role involves frequent client interaction, including on-site meetings, presentations, and proposal development. The Account Executive partners closely with internal engineering, project management, and service teams to ensure solutions align with client objectives and are delivered effectively.

Strong working knowledge of AV systems—such as video conferencing, digital signage, sound reinforcement, control systems, and classroom or conference room technologies—is essential. Success in this role requires the ability to build trust, navigate technical discussions, and manage longer sales cycles across diverse client environments.

Key Responsibilities:

• Generate new business opportunities and maintain strong relationships with existing customers
• Identify, qualify, and pursue prospective clients through regular outreach and meetings
• Conduct on-site visits, deliver presentations, and develop client proposals
• Achieve established sales and profit goals through consistent performance and customer engagement
• Analyze sales reports to track progress against monthly and annual targets and adjust strategies as needed
• Collaborate with engineering, installation, service, and purchasing teams to ensure successful execution of solutions
• Work with sales leadership to establish pricing strategies, promotions, and service offerings tailored to market needs
• Maintain a high level of customer service and ensure timely resolution of customer concerns
• Monitor expense accounts and ensure alignment with budget guidelines
• Protect company assets through accurate handling of invoices, work orders, and credit transactions
• Follow all sales and operational processes and procedures
• Stay informed on industry trends, products, and market opportunities through training, publications, and events
• Submit accurate and timely reports and maintain consistent communication with sales leadership
• Ensure compliance with company policies and all local, state, and federal regulations, including OSHA and labor laws
• Perform additional duties as assigned

Required Qualifications:

• Bachelor's degree in marketing, business administration, or related field
• Strong knowledge of AV systems, including video conferencing, digital signage, sound systems, and control technologies
• Proven ability to manage consultative sales processes and long sales cycles
• Excellent interpersonal, communication, and customer service skills
• Ability to handle complex situations involving multiple variables and maintain professionalism under pressure
• Valid driver's license and ability to travel regularly to customer and vendor sites
• Ability to work effectively across internal departments including engineering, service, and operations

Preferred Qualifications

• Industry certifications such as CTS (Certified Technology Specialist) preferred
• Account experience with the below a plus:
  
  • AV into Large Venue
  • AV into Automotive
  • AV into Financial or Corporate America
  • AV in to Medical